Shevonne Alexander
Stockton,CA
Summary
Adept Disability Insurance Program Representative with a proven track record at the Employment Development Department, showcasing expert communication and analytical thinking. Excelled in interpreting disability legislation, enhancing claims processing efficiency by 30%, and fostering empathetic client interactions. Renowned for professionalism and a keen ability to navigate complex government programs, ensuring compliance and superior customer service.
Overview
6
6
years of professional experience
Work History
Disability Insurance Program Representative
Employment Development Department
Stockton, CA
11.2018 - Current
- Advised clients about their rights under the terms of their disability policies.
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Provided customer service to claimants regarding disability claims and appeals.
- Participated in training sessions designed to update knowledge on new developments in the field of disability law.
- Explained eligibility details and affordability options to patients with kindness and respect.
- Investigated potential fraud cases by gathering evidence and preparing reports.
- Conducted interviews with applicants to assess their eligibility for benefits under a disability insurance program.
- Drafted letters notifying customers of claim status changes or denials.
- Reviewed legal documents pertaining to disability insurance coverage.
- Reviewed current regulations governing the administration of disability programs to ensure compliance with laws and policies.
- Provided support during court proceedings involving disputes over entitlement to benefits under a disability policy.
- Communicated decisions on approval or denial of claims with customers in a professional manner.
- Maintained positive working relationship with fellow staff and management.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Utilized various software and tools to streamline processes and optimize performance.
Education
Some College (No Degree) - Human Services
University of Phoenix
Rancho Cucamonga, CASkills
- Strong empathy
- Trade policy
- Expert communication
- Interviewing techniques
- Cultural sensitivity
- Claims processing
- Disability legislation knowledge
- Professionalism and tact
- Analytical thinking
- Multitasking capacity
- Eligibility determination
- Government Programs Understanding
- Risk assessment
- Customer service
- Attention to detail
- Adaptability and flexibility
- Problem-solving abilities
Accomplishments
- Non-Supervisory Leadership Program
Timeline
Disability Insurance Program Representative
Employment Development Department
11.2018 - Current
Some College (No Degree) - Human Services
University of Phoenix
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