Shevonne Gumbs

• Ensure that special park use activities and procedures meet Park and Service standards, including NPS and Park policy, law, and applicable safety, sustainability, and accessibility standards.
• Complete clerical and administrative duties for the special use permit operation, including serving as the central contact for information concerning special use permit and concession management.
• Productively ensured that all permit events are successful by addressing difficult and unpredicted problems while effectively managing other workload and permit request.
• Prepares routine reports related to Commercial Services Program using established templates.
• Coordinate and manage all (CUA’s) Commercial Use Authorization.
• Implement cost recovery for permits as well as provide projects of incoming permit fees and overtime costs to Budget Analyst.
• Ensure Protection of Park resources and continue safe access to the park, park visitors, and park staff by educating permittees about the mission and resources of the National Park Service and promote a sense of stewardship.
• Ensure that all special use permits are paid before the activity date.
• Monitor and review payments made on pay.gov for Concessions franchise fee and special permit use.
• Effectively maintained professionalism and constant communication, which helped solidify the park's relationship with the concessionaires.
• Demonstrate excellent organizational and coordination skills.
• Maintain office records and files in strick accordance with NPS Guidance. All tentative and confirmed events are promptly and correctly entered into the database.
• Effectively served as the liaison between the park, concessionaires, and the Region.
• Participated in training opportunities and meetings with regional and WASO commercial services personnel.
• Logs and track incoming complaints letters, and responses due date.
• Efficaciously worked closely with concessionaires to obtain information for various reports due to the region and WASO;

AOR – Annual Operating Reports AFR – Annual Financial Reports, FY 2023 Environmental Audit & Final Report, Special Permit Use Reports.

• Prepared and distributed team-based communications to foster collaboration and enhance team morale.
• Improved office efficiency by streamlining filing systems, making document retrieval faster and more intuitive.
• PIV Card Activator

Provide prompt, courteous, professional assistance to coworkers for PIV Cards.

Completed all Admin assigned Tasks before the due dates.

Submit employees background forms for onboarding on DOI Access.

Activate PIV Cards

Update PIV Cards

Unblock PIV Cards

Check in PIV Cards for onboarding employees.

Destroy PIV Cards for exiting employees.

• Fee Collection Assistant for Law Enforcement

OTC Net Certifier Witness

Remittance Witness of Recreation Fee Monies

• Evaluated performance metrics for the maintenance department, identifying areas for improvement and implementing corrective actions.
• Controlled the department classified material and prepared 20 Monthly Maintenance Plans (MMP).
• Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
• Facilitated cross-departmental collaboration on complex repairs or modifications by serving as a liaison between maintenance teams.
• Managed budgets for aviation maintenance projects, ensuring effective allocation of resources while maintaining high standards of quality workmanship.
• Coordinated with other departments to optimize scheduling of routine aircraft maintenance, minimizing disruption to flight operations.
• Led efforts to maintain a clean and organized hangar space conducive to efficient workflow.
• Controlled the inventory and issue of modification kit; receives stocks; and distribute parts and supplies.
• Directed and served as point of contact for six data analysts.
• Completes and removes Visual Information Discrepancy Sheet Verification on a daily basis ensuring that all Maintenance Action Forms are placed for review by Aircrew and Maintenance Control.
• Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.

• Serves as the front-line representative of the Park, and National Park Service.
• Perform high quality customer service.
• Always great visitors with friendliness and enthusiasm.
• Followed established entrance station procedures for opening, shift change, closing, security, and accountability of government stock and monies as written in the Entrance Station Procedure Manuel.
• Process transactions following established cash register procedures to perform sales (cash, & credit card), voids, refunds, exchanges, upgrades, Interagency Pass SOP, RM-22A, and CHRI Fee Manuel.
• Use established fee structures to charge the visiting public.
• Handle long lines of visitor stream in a timely manner.
• Answer a wide variety of visitor’s questions related to the area’s historical, cultural, and natural site significance, and providing public orientation and explanations of current park events, resource management projects, management policies and legislative updates on issues affecting the natural, historical and/or cultural preservation area.
• Coordinated with park rangers and other on-site personnel to ensure efficient operations and seamless collaboration between departments.
• Assisted in the planning and execution of special events, improving visitor engagement and satisfaction.
• Maintained a safe environment for visitors through proactive monitoring of park areas and enforcing regulations.
• Increased visitor awareness of park rules and guidelines by creating informative signage throughout the facility.
• Reads, refers to and review RM-22, CHRI Manuel, Interagency Pass SOP bringing written or verbal suggestions to the supervisors regarding updates or improvements.

• Served as the front desk receptionist
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Kept front check out area clean and organized for efficient service.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Scheduled Charter flights within the Caribbean and United States.
• Maintained the Monthly Aircraft landings and Custom Clearance.
• Made hotel and transportation reservation for Customers and Pilots.
• Log Daily Inventory Sheets.
• Assisted in training new customer service clerks, sharing best practices and providing guidance as needed.
• Coordinated smooth front office operations to effectively serve more than 30 clients each day.