Shevonne Nelson
Cincinnati,OH
Summary
Dynamic Home Health Caregiver with a proven track record in problem resolution and relationship building, enhancing client satisfaction and optimizing operational processes at Angels Home Health Care. Expertise in quality assurance and team collaboration, complemented by hands-on experience in efficiently managing diverse tasks. Aiming to leverage these skills to drive improvement in client care services.
Overview
17
17
years of professional experience
Work History
Stay at Home Mom
Self Employed Services
Cincinnati, OH
06.2011 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Completed day-to-day duties accurately and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Achieved cost-savings by developing functional solutions to problems.
- Managed inventory and supplies to ensure materials were available when needed.
- Utilized various software and tools to streamline processes and optimize performance.
- Prioritized and organized tasks to efficiently accomplish service goals.
Home Health Caregiver
Angels Home Health Care
Birmingham, AL
01.2008 - 05.2011
- Drove clients to doctors' appointments and social outings.
- Monitored health and well-being of clients and reported significant health changes.
- Consulted with client care team to continually update care plans.
- Transported patients to medical, dental and personal care appointments.
- Assessed client's needs and developed individual care plans accordingly.
- Improved patient outlook and daily living through compassionate care.
- Provided companionship and emotional support to elderly clients.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Laundered clothing and bedding to prevent infection.
- Administered medications according to physician instructions.
- Assisted elderly clients with daily activities such as bathing, dressing, grooming and meal preparation.
- Helped clients get in and out of beds and wheelchairs.
Education
High School Diploma -
Fairfield Senior High School
Fairfield, OH06-1999
Skills
- Problem resolution
- Analytical and critical thinking
- Written communication
- Flexible and adaptable
- Quality assurance
- Active listening
- Relationship building
- Organization and time management
- Dependable and responsible
- Self-Directed
Timeline
Stay at Home Mom
Self Employed Services
06.2011 - Current
Home Health Caregiver
Angels Home Health Care
01.2008 - 05.2011
High School Diploma -
Fairfield Senior High School
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