Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shevoun Carr

LAKELAND, FL,FL

Summary

Dynamic and results-driven professional with extensive experience at ResultsCX, excelling in customer support and problem-solving. Proven ability to enhance customer satisfaction and reduce call handling time through effective communication and CRM navigation. Recognized for fostering teamwork and training peers, ensuring high service standards in fast-paced environments.

Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.

Overview

11
11
years of professional experience

Work History

Call Center Representative

ResultsCX
10.2022 - 03.2025
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Collaborated with team members to share best practices and improve overall team performance in meeting targets.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.

General Clerk

HLP
03.2020 - 10.2022
  • Supported team members with various administrative tasks, contributing to a well-functioning office environment.
  • Ensured confidentiality of sensitive information by adhering to company policies regarding document handling procedures and data protection protocols.
  • Improved data accuracy by diligently maintaining records and updating information in databases.
  • Assisted with financial tasks including invoice processing, expense tracking, and budget preparation to maintain accurate financial records.
  • Increased efficiency by cross-training in various administrative roles for better coverage during absences or high-demand periods.
  • Examined documents and materials, recorded changes in data and determined proper indexing or processing tasks to support office filing procedures.
  • Processed incoming correspondence, assembled and distributed notices, letters and other materials and created and maintained files to promote efficient flow of communication.
  • Decreased errors in documents through thorough proofreading prior to distribution or submission internally or externally.
  • Input data into spreadsheets and databases.
  • Assisted with onboarding of new employees.

Resident Manager

Morrison Community Living
05.2014 - 07.2017
  • Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
  • Reported and documented maintenance requests and scheduled appropriate services.
  • Oversaw move-in/move-out processes to ensure seamless transitions while minimizing vacancy periods.
  • Supervised maintenance staff, providing guidance on work priorities and ensuring completion of tasks on schedule.
  • Organized community events that fostered resident engagement, promoting a strong sense of camaraderie among neighbors.
  • Collaborated with vendors for cost-effective services, negotiating contracts to secure optimal pricing on maintenance tasks.
  • Managed, scheduled and determined workload for [Number]-member property management team.
  • Managed financial operations, including budgeting and expense tracking, to maintain profitability without compromising service quality.
  • Conducted regular training sessions for staff on customer service and emergency procedures, elevating overall service standard.
  • Organized and supervised staff, ensuring high levels of cleanliness and maintenance were consistently achieved.
  • Communicated effectively with owners, residents, and on-site associates.

Education

GED -

Westchester Community College
Valhalla, NY
06-1997

Skills

  • Problem-solving skills
  • Customer support
  • Data entry
  • Customer service
  • Call center customer service
  • Verbal and written communication
  • Resolving issues
  • Inbound phone calls
  • Customer communications
  • Call control
  • Answering questions
  • Appointment scheduling
  • Gathering information
  • Calm disposition
  • Inbound phone call management
  • Logging call information
  • Training experience
  • CRM navigation
  • Computer skills
  • Understanding customer needs
  • MS office
  • Sales and upselling
  • Customer relationship management (CRM)

Timeline

Call Center Representative

ResultsCX
10.2022 - 03.2025

General Clerk

HLP
03.2020 - 10.2022

Resident Manager

Morrison Community Living
05.2014 - 07.2017

GED -

Westchester Community College

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Shevoun Carr