Shevria White
Atlanta,GA
Summary
Results-driven professional focused on delivering exceptional support for resident and managements needs. Successfully manages concerns and resolves conflicts to maximize satisfaction. Offers strong background in customer relations and communication. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Lead Concierge
Home Owners Advantage
08.2023 - Current
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Supervisor of Operations
Kasp Management / Datastat
09.2021 - 02.2023
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Devised processes to boost long-term business success and increase profit levels.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Front Desk Manager
Polo Club Apartments
09.2018 - 01.2020
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Controlled payment transactions at front desk to successfully reduce errors.
- Responded to telephone, email and in-person inquiries regarding residents, leasing information and guest concerns.
- Greeted guests at front desk and engaged in pleasant conversations while managing move-in process.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
Education
No Degree - Adminstrative Assistant
Detroit Job Corps
08.2011
High School Diploma -
Clintondale Highschool
Detroit2011
Skills
- Customer Service
- Guest Relations
- Reservations Management
- Community Relations
- Safety Procedures
- Conflict Resolution
- Team Supervision
- Policy and Procedure Adherence
- Administrative Support
Timeline
Lead Concierge
Home Owners Advantage
08.2023 - Current
Supervisor of Operations
Kasp Management / Datastat
09.2021 - 02.2023
Front Desk Manager
Polo Club Apartments
09.2018 - 01.2020
No Degree - Adminstrative Assistant
Detroit Job Corps
High School Diploma -
Clintondale Highschool
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