Shevria White
Atlanta,GA
Summary
Proven track record in enhancing customer satisfaction and streamlining operations at Homeowners Advantage. Expert in administrative support and relationship building, demonstrated through effective resolution of tenant issues and fostering team cohesion. Achieved significant improvements in service delivery by mentoring staff and optimizing business processes.
Organized professional prepared for this role with solid background in administrative support and executive assistance. Skilled at managing complex calendars, coordinating meetings, and handling sensitive information with utmost confidentiality. Known for excellent teamwork and adaptability, ensuring seamless operations and results-driven support.
Overview
6
6
years of professional experience
Work History
Assistant Property Manager
Homeowners Advantage
07.2022 - Current
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Attended staff meetings and took extensive notes to share with property manager.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Waitress Supervisor
The Hive Buckhead
06.2021 - 07.2022
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Managed table turnover rate effectively allowing for more guests served per shift.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Contributed to revenue growth through effective management of guest reservations, seating arrangements, and special event bookings.
Front Desk Receptionist
KASP Management Company
01.2019 - 04.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Completed data entry and filing to keep records updated for easy retrieval.
- Handled assignments independently with good judgement and critical thinking skills.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Education
Associate of Business Administration - Business Admin
Henry Ford Community
Dearborn 12-2026
Skills
- Administrative support
- Strong communication skills
- Telephone and email etiquette
- Property tours and inspections
- Relationship building and rapport
- Appointment scheduling
- Records management
- Business processes and procedures
- Emergency response planning
- Training and mentoring
- New hire screening
Timeline
Assistant Property Manager
Homeowners Advantage
07.2022 - Current
Waitress Supervisor
The Hive Buckhead
06.2021 - 07.2022
Front Desk Receptionist
KASP Management Company
01.2019 - 04.2021
Associate of Business Administration - Business Admin
Henry Ford Community
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