Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shewanna Barnes

Houston,TX

Summary

Dedicated Customer Service Representative with more than 20 years experience in customer relations. Motivated to maintain customer satisfaction and to contribute to the success of the organization. Proven ability to establish rapport with clients and exceed targets on the production floor.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Logistics Specialist / Dispatcher

Mansfield Oil
Houston, TX
10.2024 - Current
  • Utilize technology and logistics expertise to ensure service and delivery goals are achieved safely, efficiently, and within the designated timeframe
  • Plan and optimize delivery routes efficiently using Skybitz technology
  • Coordinate with the Terminal Manager to supervise drivers, handling the scheduling and planning of daily delivery activities
  • Dispatch fuel orders in accordance with DOT regulations and in the most cost-efficient way possible
  • Reinforce safety policies/procedures to staff as established by EHS
  • Assist in training new team members
  • Utilize technology to a level of proficiency sufficient for planning and creating orders
  • Collaborate with terminal managers and logistics leaders to resolve service delivery issues, such as retains, cross drops, spills, runouts, or mispulls
  • Contribute to daily operations and routing efficiency by finding creative solutions to resource challenges
  • Collaborate with customers, sales representatives, and managers to provide issue resolution and maintain high service standards
  • Handle inbound customer inquiries to provide ETAs and manage other requests
  • Make outbound customer calls to follow up special delivery requirements
  • Report unsafe or near miss situations, and incidents to EHS and management promptly
  • Foster teamwork and collaboration across departments to resolve service issues efficiently

Patient Care Technician

Memorial Hermann
Houston, TX
03.2024 - 12.2024
  • Provides direct patient care for assigned patients under the direct supervision of a licensed nurse.
  • Direct patient care duties include but are not limited to vital signs (pre and post treatment, as applicable), visual monitoring of a patient’s condition, hygiene support, toileting support, mobility support, nutrition support, bathing support, charting, and other activities of daily living as needed.
  • Responsible for timely and accurate documentation of information. Should appropriately report any unusual changes or findings to the nurse.
  • Assists in the maintenance of a safe and clean working environment.
  • Demonstrates safe work practices and attitudes; follows safety rules; works to prevent unsafe conditions and behaviors; participates in organizational departments’ safety programs; adheres to all Memorial Hermann policies and procedures.
  • Obtains and prepares laboratory specimens as prescribed within the scope of the role.
  • Helps orient new employees as appropriate.
  • Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
  • Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization.

Supply Chain Specialist

Solugen
Houston, TX
08.2022 - 10.2023
  • Commitment to safe workplace goals and practices that ensure operational integrity, including compliance with all regulatory policies and procedures
  • Attention to detail and organization, with a thorough understanding of company products and capabilities
  • Collect and enter orders for new or additional products or services
  • Maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comments
  • Ensures that appropriate actions are taken to resolve customers' problems and concerns
  • Proficiency with Office products as well as online communication and work management platforms
  • Other duties as assigned by the Supply Chain Specialist Manager

Logistics Dispatcher

Patterson-UTI Drilling Company LLC
Houston County, TX
04.2022 - 07.2022
  • Coordinate daily truck deliveries of proppant using the Company's Transportation Management System (TMS) to ensure timely routing of trucks, load pick up and drop off points, and generally scheduling of work
  • Monitor key materials on each assigned pressure pumping location
  • Maintain required databases and logs of activities performed during shift
  • Answer calls and respond to emails in a timely manner
  • Generate and distribute status update reports to internal and external customers
  • Validate and receive all deliveries using the Company TMS software
  • Communicate and work effectively with shift opposite, particularly during handover
  • Continuous computer work within various programs, regularly shifting attention to various types of visual equipment
  • Escalate delivery/assignment related issues and concerns to the shift Dispatcher Sr (Team Lead)
  • Minimize unnecessary movements, over-ordered loads (demurrage) and non-productive time (NPT) due to lack of needed proppant
  • Represent the Company and our values with integrity while maintaining the highest ethical and legal standards with all interactions
  • Adhere to the Company's Code of Business Conduct and Ethics
  • Perform other related duties as assigned

Customer Service Representative

Sun Coast Resources, Inc.
Houston, TX
10.2019 - 10.2020
  • Assists with administrative support and deliver outstanding customer service
  • Deal directly with customers either by telephone or email
  • Perform general clerical duties to include but not limited to: copy, faxing, mailing and filing
  • Obtain and evaluate all relevant information to handle product and service inquiries
  • Provide delivery information
  • Process orders, forms, applications and requests
  • Keep management informed of area activities and of any significant problems
  • Organize workflow to meet customer timeframes
  • Provide feedback on the efficiency of the customer service process
  • Scheduling orders either by phone or email
  • Ensure orders are entered accurately and on time
  • Have the ability to cope with increased pressure, changes to planned work schedules and greater challenges due to fluctuating organizational demands
  • Handle and resolve customer complaints
  • Communicate and coordinate with internal departments

Dispatcher

Sun Coast Resources, Inc.
Houston, TX
07.2017 - 10.2019
  • Ensure a high level of service is maintained and delivery expectations are met, while maximizing efficiencies relative to customer needs
  • Coordinate, schedule and dispatch drivers to appropriate locations according to orders, customer requests or specifications
  • Ensure drivers arrive within scheduled timeframe as instructed by customer
  • Identify priorities and utilize available resources effectively to meet these priorities
  • Communicate effectively with customers, drivers, supervisors and co-workers, providing concise instruction or information
  • Use effective listening skills to collect required information and escalate pertinent information
  • Heavy volume of phone calls
  • Confer with customers and/or other personnel to address questions, problems, and requests for service or equipment
  • Assists drivers and keep coworkers informed of daily activities
  • Other tasks and projects as assigned by manager

Program Specialist II

Golden Crescent Regional Planning Commission-GCRPC
Victoria, TX
07.2014 - 04.2017
  • Establishes and maintains organizational files in both computerized and paper form including mailing lists, contracts, documents and program expenditures for specific projects as directed
  • Provides direct customer service, responding to calls for transportation inquiries
  • Review and submits vendor invoices and source documents for payment for specific projects as directed
  • Prepares statistical, financial and programmatic reports for specific projects as directed
  • Analyzes statistical reports
  • Evaluate completed work for quality and adherence to program specifications
  • Assists in the preparation of transportation plans by conducting outreach activities for all modes of services and Regional Coordination planning to include preparing material, surveys, and presentation for community outreach meetings
  • Processes transportation staff application for employment, including arranging for all required pre-employment testing, including background checks as required and directed
  • Assists with program budget materials
  • Conducts staff orientation and training as directed
  • Assists with Drug and Alcohol Testing Program as directed
  • Attends in state and out of state meetings, seminars and workshops as needed and approved
  • Developed numerous partnerships with healthcare and nursing facilities, senior living facilities and nonprofit organizations
  • Attends community events to promote all transportation services

Education

Certificate - Nursing

Texas Health School
Houston, TX
12.2023

High School Diploma -

Edna High School
Edna, TX
05-2000

Some College (No Degree) - Business

San Jacinto College
Houston, TX

Skills

  • Excellent communication skills, MS Office Word, Excel, Power Point and Outlook, Accurate
  • Detailed, Marketing training, Problem-solving skills
  • Well under pressure, Flexible, Multi-tasker, Multi-line phone proficiency, Excellent customer service
  • Skills, Superior verbal and written communication skills
  • Overseeing deliveries
  • Logistics analysis
  • SAP
  • Transportation Planning
  • Supply Chain
  • Customer service
  • Clerical experience
  • Caregiving
  • Supply chain
  • Recruiting
  • Nursing
  • Computer skills
  • Payroll
  • Dispatching
  • Logistics software proficiency
  • Demand forecasting

Certification

January 2024 to January 2026

Timeline

Logistics Specialist / Dispatcher

Mansfield Oil
10.2024 - Current

Patient Care Technician

Memorial Hermann
03.2024 - 12.2024

Supply Chain Specialist

Solugen
08.2022 - 10.2023

Logistics Dispatcher

Patterson-UTI Drilling Company LLC
04.2022 - 07.2022

Customer Service Representative

Sun Coast Resources, Inc.
10.2019 - 10.2020

Dispatcher

Sun Coast Resources, Inc.
07.2017 - 10.2019

Program Specialist II

Golden Crescent Regional Planning Commission-GCRPC
07.2014 - 04.2017

Certificate - Nursing

Texas Health School

High School Diploma -

Edna High School

Some College (No Degree) - Business

San Jacinto College

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