Shewonna Gray
Cleveland,OH
Summary
I pride myself on being resourceful and adaptable. I enjoy looking for new ways to streamline processes. I am excellent at problem-solving and understanding complex systems.
Overview
18
18
years of professional experience
Work History
Administrative Assistant to the Director
Step Forward
12.2022 - Current
- Maintained a high level of confidentiality when dealing with sensitive company information on behalf of the director.
- Supported the successful execution of projects by tracking progress, maintaining clear documentation, and reporting updates to the director.
- Assisted in budget management by tracking expenses, processing, purchase orders, invoices, and accurate spreadsheet keeping.
- Answered high volume of phone calls and email inquiries.
Administrative Assistant
Beacon Hill Assoicates
03.2020 - 12.2022
- Managed high volume of Covid 19 applications, prioritizing tasks to meet deadlines without sacrificing quality.
- Handled escalated customer concerns regarding claim denials or delays with empathy and professionalism.
- Responded to customer inquiries, providing detailed explanations of policies and claims processes.
- Reviewed and analyzed claims to ensure accuracy, completeness.
- Followed up with customers on unresolved issues.
Administrative Assistant to the Chairman
Cleveland State University
12.2015 - 01.2020
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported Chairman by managing Operating and Research Budgets.
- Maintained inventory of office supplies and placed orders.
- Assisted with day-to-day operations, working efficiently and productively with all 12 Chemistry Professors.
Department Secretary
Case Western Reserve University School of Law
03.2007 - 07.2012
- Drafted professional memos, letters, and marketing copy to support business objectives and growth.
- Received, sorted, and distributed correspondence to staff members.
- Streamlined office operations by implementing efficient filing and record-keeping systems.
- Maintained digital and physical filing systems.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Demonstrated adaptability during times of change or increased workload by managing shifting priorities without sacrificing the quality of work produced.
- Assisted coworkers and staff members with special tasks on daily basis.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Education
Associate of Science - Business
Indiana Wesleyan University
Independence, OH12.2014
Skills
- Strong Organization
- Budget Tracking
- Strong Problem Solver
- Invoice Processing
- Administrative Support
- Spreadsheet tracking
Timeline
Administrative Assistant to the Director
Step Forward
12.2022 - Current
Administrative Assistant
Beacon Hill Assoicates
03.2020 - 12.2022
Administrative Assistant to the Chairman
Cleveland State University
12.2015 - 01.2020
Department Secretary
Case Western Reserve University School of Law
03.2007 - 07.2012
Associate of Science - Business
Indiana Wesleyan University
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