Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sheyann Bibeau

Londonderry

Summary

Dynamic Senior Office Manager with over 10 years of experience in driving administrative excellence and enhancing HR functions. Accomplished in optimizing office workflows, maintaining precise financial records, and leading diverse teams to meet and exceed organizational objectives. Proven expertise in employee relations, payroll oversight, budget management, and regulatory compliance. Recognized for strong leadership abilities and a commitment to fostering a collaborative work environment while delivering outstanding customer service in high-pressure situations.

Overview

19
19
years of professional experience

Work History

Human Resources Manager

Giovannis Pizza Restaurant
02.2013 - Current
  • Managed all aspects of human resources for a dynamic, fast-paced restaurant environment, overseeing employees across multiple locations.
  • Led recruitment, onboarding, and training for new hires, ensuring a smooth transition and integration into company culture.
  • Administered employee benefits programs, including health insurance, retirement plans, and paid time off, ensuring compliance with legal and organizational standards.
  • Managed employee relations, addressing workplace issues and resolving conflicts to maintain a positive work environment.
  • Developed and implemented HR policies and procedures to promote company values, compliance with labor laws, and operational efficiency.
  • Conducted regular performance evaluations, providing constructive feedback, setting employee goals, and fostering career development opportunities.
  • Processed payroll for hourly and salaried employees, ensuring accuracy and timely compensation in compliance with federal, state, and local regulations.
  • Ensured adherence to health and safety regulations and local labor laws, minimizing legal risk and ensuring workplace safety.
  • Administered disciplinary actions when necessary, maintaining fairness and consistency in enforcing company policies.
  • Designed and implemented employee recognition programs to improve engagement, morale, and retention.
  • Worked closely with senior leadership to align HR strategy with company goals, contributing to the long-term growth and success of Giovanis Pizza.
  • Managed employee turnover and retention, developing strategies that reduced turnover by [X]% over a [X]-year period.
  • Handled all aspects of HR administration, including employee records management, compliance reporting, and maintaining accurate files.
  • Provided leadership on labor law compliance, ensuring the company remained up to date with industry regulations and practices.

Manager

The Look Salon & Blow Dry Bar
02.2010 - 02.2016
  • Oversaw daily operations of a high-end salon, ensuring an exceptional client experience and seamless team collaboration.
  • Supervised and trained a team of stylists, receptionists, and other staff, fostering a positive and productive work environment.
  • Managed appointment scheduling, both in-person and through booking software, ensuring efficient use of salon resources and timely service delivery.
  • Implemented customer service protocols, handling client inquiries, concerns, and feedback to maintain a high level of client satisfaction and retention.
  • Led inventory management, ordering salon supplies, and ensuring stock levels were maintained while controlling costs.
  • Developed and executed marketing strategies to increase salon traffic, including promotions, social media campaigns, and partnerships with local businesses.
  • Monitored financial performance, including sales targets, revenue generation, and budgeting, ensuring profitability for the salon.
  • Ensured salon compliance with health and safety regulations, maintaining a clean, organized, and safe environment for both clients and staff.
  • Coordinated payroll processing, managing employee timesheets and ensuring timely and accurate compensation.
  • Managed staff performance, conducting regular reviews, setting goals, and addressing any issues related to team dynamics or individual performance.
  • Enhanced client retention by offering personalized services and maintaining an inviting atmosphere to build lasting customer relationships.

Office Manager

Environmental Sheet Metal
01.2006 - 12.2010
  • Managed day-to-day office operations, ensuring seamless workflows and high levels of productivity across administrative functions.
  • Coordinated project schedules, resources, and personnel to ensure timely completion of metal fabrication and installation projects.
  • Oversaw office supply inventory and vendor relationships, negotiating contracts and securing cost-effective deals for office and field materials.
  • Administered accounts payable and receivable, processed invoices, and maintained accurate financial records.
  • Assisted with budgeting and forecasting for projects, providing support to management for financial planning and cost tracking.
  • Handled payroll processing for employees, ensuring accurate and timely payments.
  • Developed and maintained filing systems, both physical and electronic, for project documentation and employee records.
  • Supported human resources functions, including employee onboarding, benefits administration, and maintaining compliance with labor regulations.
  • Managed customer service inquiries, addressing concerns and providing solutions to ensure high client satisfaction and retention.
  • Led office-wide communications, including email and internal memos, to ensure employees were informed about company policies, procedures, and project updates.
  • Implemented office process improvements that increased efficiency and reduced overhead costs.

Education

Bachelor of Science - Health Administration

Middlesex County College
10-2023

High School Diploma -

Greater Lowell Technical School , MA
05-2006

Skills

    Administrative & Office Management:

  • Office Coordination
  • Scheduling & Calendar Management
  • Inventory Control & Procurement
  • Vendor Management
  • Project Management
  • Filing & Document Organization
  • Meeting & Event Planning

    • Human Resources:

  • Recruitment & Onboarding
  • Employee Relations
  • Payroll Processing
  • Benefits Administration
  • Performance Management
  • Employee Training & Development
  • HR Policy Implementation
  • Conflict Resolution
  • Labor Law Compliance

    Bookkeeping & Financial Management:

  • Accounts Payable & Receivable
  • General Ledger Maintenance
  • Payroll Administration
  • Financial Reporting & Analysis
  • Budgeting & Forecasting
  • Tax Preparation & Filing
  • Reconciliation (Bank & Credit)
  • QuickBooks & Accounting Software

    • Salon Management:

  • Staff Supervision & Scheduling
  • Customer Service Excellence
  • Client Relationship Management
  • Sales & Revenue Growth
  • Inventory & Supply Management
  • Appointment Booking Systems
  • Salon Operations Optimization
  • Marketing & Promotion Strategies

Timeline

Human Resources Manager

Giovannis Pizza Restaurant
02.2013 - Current

Manager

The Look Salon & Blow Dry Bar
02.2010 - 02.2016

Office Manager

Environmental Sheet Metal
01.2006 - 12.2010

High School Diploma -

Greater Lowell Technical School , MA

Bachelor of Science - Health Administration

Middlesex County College

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