SHEYANN GREGORY
Zanesville,OH
Summary
Dynamic Assistant Manager with a proven track record at Family Dollar, enhancing customer satisfaction and streamlining operations. Excelled in team motivation and financial accuracy, boosting employee engagement and reducing cash discrepancies. Skilled in customer relations and adaptability, consistently fostering positive experiences and operational excellence.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Family Dollar
01.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Cashier
Duchess
05.2017 - 09.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Dishwasher
AltaCare
01.2017 - 04.2017
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Cashier
Duchess
01.2013 - 12.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Fox Fire
Zanesville, OH05-2012
Skills
- Team motivation
- Customer rapport
- Orientation and training
- Customer service and satisfaction
- Employee engagement
- Closing oversight
- Customer Relations
- Adaptability
Timeline
Assistant Manager
Family Dollar
01.2021 - Current
Cashier
Duchess
05.2017 - 09.2019
Dishwasher
AltaCare
01.2017 - 04.2017
Cashier
Duchess
01.2013 - 12.2016
High School Diploma -
Fox Fire
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