Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sheyanna Shockley

Orlando,FL

Summary

Sheyanna is passionate about connecting with people and creating meaningful relationships while adding value to their experience at the facility. She has a dynamic personality and an excellent ability to connect with clients to ensure follow through and sales. For Sheyanna, patience and grace are two non-negotiable components when working with people.

Overview

2021
2021
years of professional experience

Work History

Enrollment Specialist

O2bkids! Oviedo
2022 - 2023
  • Effectively tour enrollment candidates around the facility and answer questions about company history
  • Developed training materials for new Enrollment Specialists, enhancing departmental performance and consistency in processes.
  • Served as a liaison between students, teachers, and financial aid offices for seamless communication during the enrollment process.
  • Enhanced customer satisfaction with personalized enrollment assistance.
  • Maintain workflow and communication with leads in internal CRM
  • Handle sensitive documents and information during enrollment process
  • Promote company at marketing events and during promotional business drop-offs
  • Form meaningful relationships with enrollees and corporate contact partners
  • Updated, entered, and reviewed customer data.
  • Communicated effectively via telephone, email, and in person with prospective customers.

Call Center Representative

FLDEO
01.2020 - 01.2021
  • Maintaining a pleasant professional disposition with claimants under high pressure circumstances
  • Working with supervisors to address claimant concerns and modify unemployment applications
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Often worked past the end of a shift in order to ensure claimant's needs were addressed

Secretary

Sunshine State Flooring
01.2016 - 01.2019
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Entered data into the filing system and updated customer contacts with information to keep records current.
  • Developed and maintained electronic filing systems and categorized documents.
  • Promoted a positive image of the organization through clear communication with clients.
  • Prepared and emailed estimates and invoices to customers
  • Utilized professional lead software to communicate with and acquire new customers

Education

Certification Program - Bookkeeping Basics

Intuit Academy Bookkeeping

Art Education Program -

Arkansas State University
Jonesboro, AR
01.2015

Skills

  • Exceptional communication
  • Documentation management
  • Enrollment verification
  • Customer service background
  • Sales experience
  • Reporting and analytics

Languages

English
Native or Bilingual
Spanish
Elementary

Timeline

Call Center Representative

FLDEO
01.2020 - 01.2021

Secretary

Sunshine State Flooring
01.2016 - 01.2019

Enrollment Specialist

O2bkids! Oviedo
2022 - 2023

Certification Program - Bookkeeping Basics

Intuit Academy Bookkeeping

Art Education Program -

Arkansas State University

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Sheyanna Shockley