Sheyanne Duffield
Creston,United States
Summary
Well-rounded office manager possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assessor Clerk
Union County
Creston, IA
01.2024 - Current
- Managed workload effectively by prioritizing tasks according to deadlines while maintaining attention to detail in all aspects of the assessment process.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
Office Manager
Culligan Water Conditioning Service
Creston, IA
08.2022 - 12.2023
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Coded and entered daily invoices with in-house accounting software.
- Prepared and made daily deposits and assisted with invoice processing and bank reconciliation.
Insurance Producer
Globe Life
Creston, IA
03.2022 - 08.2022
- Explained features, advantages and disadvantages of various policies to promote sale of insurance plans.
- Analyzed customer needs and provided best options, upselling products and services.
- Coordinated appointments and consultations with clients to identify individual needs and gain better understanding of overall financial situations.
- Generated new leads and identified potential clients by using successful direct marketing strategies.
- Wrote policies, finalized documents and filed paperwork.
Store Manager
Maurices
Creston, IA
11.2018 - 02.2022
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Monitored employee performance and identified performance gaps for corrective action.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Established store tactics and strategies to achieve operational performance and sales goals.
Picker & Packer
Bunnomatic
Creston, IA
06.2017 - 10.2018
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Kept products separated, organized and in good rotation to meet customer order specifications.
- Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
- Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
Assistant Manager
Charming Charlie
West Des Moines, IA
02.2015 - 05.2017
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Worked closely with customers to understand needs and resolve diverse issues.
- Prioritized and delegated tasks for efficient completion within team environment.
Hairstylist
Great Clips
West Des Moines, IA
08.2013 - 02.2015
- Sanitized workstations and salon equipment to reduce risk of infection.
- Pre-booked future appointments to increase repeat business.
- Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
- Styled and designed traditional and contemporary hairstyles for men and women daily.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Selected hair colors, products and services based on customer preference and individually designed hair care plan.
Education
Cosmetology License - Cosmetology
PCI Academy
Ames, IA06.2013
Skills
- Customer Relations
- Data Entry
- Invoicing and Billing
- Scheduling and Coordinating
- Verbal and Written Communication
- Teamwork and Collaboration
- Managing Operations and Efficiency
- Team Leadership
- Hiring and Training
- Recruitment and Hiring
- Onboarding and Orientation
- Training and Coaching
Certification
- License by the State Board of Cosmetology
- Health Insurance License - 8 months
- Life Insurance License - 3 months
Timeline
Assessor Clerk
Union County
01.2024 - Current
Office Manager
Culligan Water Conditioning Service
08.2022 - 12.2023
Insurance Producer
Globe Life
03.2022 - 08.2022
Store Manager
Maurices
11.2018 - 02.2022
Picker & Packer
Bunnomatic
06.2017 - 10.2018
Assistant Manager
Charming Charlie
02.2015 - 05.2017
Hairstylist
Great Clips
08.2013 - 02.2015
Cosmetology License - Cosmetology
PCI Academy