Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sheyen Winkle

Hillsboro,TX

Summary

Efficient and detail-oriented telecommunicator with over 8 years of experience in the field. Currently serves as a Dispatch Supervisor for the city of Burleson. Working on finishing an associate's degree in Business in December of 2025, and plans to get a bachelor's in Human Resources in the future. I am currently seeking opportunities to advance my education and gain practical experience in the human resources field, with the goal of building a strong foundation in employee relations, talent development, and organizational effectiveness.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Public Safety Communications Supervisor

City of Burleson
11.2024 - Current
  • Supervises the day to day operations of the public safety communications center while on shift.
  • Assists in the applicant testing and hiring process, trains, supervises, and evaluates performance and productivity of assigned personnel, monitors and ensures all staff compliance with departmental policies, procedures and applicable regulatory requirements. Approves time and attendance, assists in addressing and investigating complaints, participates in disciplinary procedures, makes schedules and work assignments, provides needed supplies for staff, and ensures scheduling and completion of subordinate training.

PUBLIC SAFETY COMMUNICATIONS SPECIALIST

City Of Burleson
04.2024 - Current
  • Assessed incoming callers' needs and determined the most appropriate course of action.
  • Provided emergency medical instructions to callers.
  • Developed effective working relationships with public safety personnel through professional communication skills.

ASSISTANT LEAD DISPATCHER

Johnson County Sheriff's Office
06.2018 - 04.2024
  • Assisted with training of new team members on departmental procedures and processes
  • Ensured compliance with company policies, procedures, and regulations at all times
  • Performed administrative duties such as filing paperwork, scheduling shift coverage, maintaining records.

POLICE COMMUNICATION SPECIALIST

Benbrook Police Department
03.2018 - 05.2018
  • Answered incoming 911 calls and determined the nature of emergency
  • Used a radio, telephone, and computer system to provide new information to first responders
  • Handled emergency calls calmly and collected relevant information with a calm demeanor
  • Documented all relevant details from each call in computer-aided dispatch system.

911 DISPATCHER

Johnson County Sheriff's Office
12.2016 - 03.2018
  • Used a radio, telephone, and computer system to provide new information to first responders

Education

HIGH SCHOOL DIPLOMA -

Alvarado High School
06.2015

COMPLETED COURSEWORK TOWARDS SOME COLLEGE (NO DEGREE) - Business

Hill College
12-2025

Skills

  • Experience in Leadership
  • Critical Thinking
  • Flexible and Adaptable
  • Computer proficiency
  • Team management
  • Problem-solving

Certification

Master Telecommunicator License, Texas Commission on Law Enforcement, 2025


Emergency Medical Dispatcher Certification


CPR Certified

Timeline

Public Safety Communications Supervisor

City of Burleson
11.2024 - Current

PUBLIC SAFETY COMMUNICATIONS SPECIALIST

City Of Burleson
04.2024 - Current

ASSISTANT LEAD DISPATCHER

Johnson County Sheriff's Office
06.2018 - 04.2024

POLICE COMMUNICATION SPECIALIST

Benbrook Police Department
03.2018 - 05.2018

911 DISPATCHER

Johnson County Sheriff's Office
12.2016 - 03.2018

HIGH SCHOOL DIPLOMA -

Alvarado High School

COMPLETED COURSEWORK TOWARDS SOME COLLEGE (NO DEGREE) - Business

Hill College

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