Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Sheyene (Kang Hlee Tchoua) Vang

Fresno,CA

Summary

Reliable and upbeat Customer Service Associate Cashier successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

10
10
years of professional experience

Work History

Sales Associate/Customer Service

AutoZone
11.2019 - Current
  • Trained cashier to process and handle cash, cards, and checks, properly, and accurately.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Managed efficient cash register operations.
  • Solved customer challenges by offering relevant products and services.
  • Engaged with customers to build rapport and loyalty.
  • Prepared merchandise for sales floor by pricing or tagging.

Sales Associate/Cashier/Customer Service

Ross
08.2018 - 08.2019
  • Trained new cashier team members in customer service and money handling processes.
  • Met customer needs through polite, friendly and attentive service.
  • Addressed and resolved complaints quickly to maintain customer satisfaction.
  • Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Performed cash, card and check transactions to complete customer purchases.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Used POS system to enter orders, process payments and issue receipts.

Cashier/Customer Service

Dollar Tree
06.2016 - 05.2018
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Greeted customers entering store and responded promptly to customer needs.
  • Answered questions about store policies and addressed customer concerns.
  • Stocked, tagged and displayed merchandise as required.
  • Operated cash register to record transactions accurately and efficiently.
  • Set up new sales displays each week with fresh merchandise.

Team Member

Mcdonalds
10.2013 - 11.2015
  • Used proper techniques to prepare food and ingredients.
  • Cultivated warm relationships with regular customers.
  • Operated register to process payments and collect cash payment for order totals.
  • Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
  • Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Prepared food orders, cooking on grill and operating fry station.
  • Used cash registers and calculators to prepare bills, accept payments and make change.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Served food and beverages promptly with focused attention to customer needs.

Education

High School Diploma -

Central Learning Adult School Site
Fresno
06.2012

Skills

  • Excellent People Skills
  • Adapt to Diverse Groups
  • Guest Relations
  • Policy and Procedure Adherence
  • Money Handling
  • Flexible Schedule
  • Stocking and Receiving
  • Teamwork and Collaboration
  • Exceptional Customer Service
  • Professional Demeanor
  • POS System Operation
  • Shipment Processing
  • Multi-Tasking Strength
  • Cash Register Operation
  • Reliable and Punctual
  • Merchandising Knowledge

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Sales Associate/Customer Service

AutoZone
11.2019 - Current

Sales Associate/Cashier/Customer Service

Ross
08.2018 - 08.2019

Cashier/Customer Service

Dollar Tree
06.2016 - 05.2018

Team Member

Mcdonalds
10.2013 - 11.2015

High School Diploma -

Central Learning Adult School Site

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Sheyene (Kang Hlee Tchoua) Vang