Sheyenne Chee-Ping
Las Vegas
Summary
To obtain a position where I can apply the skills from my previous employment experience for the duties and responsibilities as an ejective individual or team member in a professional setting. I want to be an asset to a company with values and room for growth for myself and the workplace.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Barclays Global Service Centre
Henderson, NV
02.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Beauty Advisor (temporary/seasonal)
Sephora
Las Vegas, NV
11.2022 - 01.2023
- Give beauty advice
- Suggest and sell products, explain how the products work
- Demonstrate how to use the products
- Operate the cash register
Beauty Advisor (temporary/seasonal)
Sephora
Las Vegas, NV
11.2022 - 01.2023
- Give beauty advice
- Suggest and sell products, explain how the products work
- Demonstrate how to use the products
- Operate the cash register
Sales Associate (Seasonal)
HoneyBaked Ham
Las Vegas, NV
05.2014 - 12.2022
- Attend to customers upon entrance.
- Present restaurant menus and help customers select food/beverages.
- Take and serve orders.
- Answer questions or make recommendations for complementary products.
- Assist with catering as needed.
Sales Associate (Seasonal)
HoneyBaked Ham
Las Vegas, NV
05.2014 - 12.2022
- Attend to customers upon entrance.
- Present restaurant menus and help customers select food/beverages.
- Take and serve orders.
- Answer questions or make recommendations for complementary products.
- Assist with catering as needed.
Auto Claims Adjuster
CSAA
Las Vegas, NV
07.2022 - 10.2022
- Inspect property and physical damage.
- Analyze complex information from different sources.
- Examine claim liability.
- Prepare and process claim reports.
- Consult with specialists (e.g. physicians, engineers)
- Calculate benefits and payments.
- Negotiate settlements with claimants.
Auto Claims Adjuster
CSAA
Las Vegas, NV
07.2022 - 10.2022
- Inspect property and physical damage.
- Analyze complex information from different sources.
- Examine claim liability.
- Prepare and process claim reports.
- Consult with specialists (e.g. physicians, engineers)
- Calculate benefits and payments.
- Negotiate settlements with claimants.
Customer service representative
Sutherland Global Services
Las Vegas, NV
05.2019 - 07.2022
- Managed high volume of claims calls and verified eligibility for requested and optimal solutions to diverse problems.
- Maximized satisfaction by anticipating needs and consistently offering expert support.
- Maintain financial accounts by processing customer adjustments.
- Employed empathetic approach to maximize opportunity, build rapport with customers, and actively listen to needs.
- Assist with placement of orders, refunds, or exchanges.
- Answered customer questions about policies and procedures with friendly and knowledgeable approach.
Customer service representative
Sutherland Global Services
Las Vegas, NV
05.2019 - 07.2022
- Managed high volume of claims calls and verified eligibility for requested and optimal solutions to diverse problems.
- Maximized satisfaction by anticipating needs and consistently offering expert support.
- Maintain financial accounts by processing customer adjustments.
- Employed empathetic approach to maximize opportunity, build rapport with customers, and actively listen to needs.
- Assist with placement of orders, refunds, or exchanges.
- Answered customer questions about policies and procedures with friendly and knowledgeable approach.
Food Service
Café Zupas
Las Vegas, NV
01.2019 - 03.2019
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Communicated clearly and positively with coworkers and management.
- Handled currency and credit transactions quickly and accurately.
- Followed procedures for safe food preparation, assembly and presentation.
- Mastered point-of-service (POS) computer system for automated order taking.
Food Service
Café Zupas
Las Vegas, NV
01.2019 - 03.2019
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Communicated clearly and positively with coworkers and management.
- Handled currency and credit transactions quickly and accurately.
- Followed procedures for safe food preparation, assembly and presentation.
- Mastered point-of-service (POS) computer system for automated order taking.
Sales Associate
The Love Store
Las Vegas, NV
05.2018 - 12.2018
- Improving engagement with merchandise and providing outstanding customer service.
- Helped customers navigate store, complete sales, and process returns.
- Being readily available to answer all customer's questions or concerns.
- Created memorable customer experiences by offering personalized sales support.
Sales Associate
The Love Store
Las Vegas, NV
05.2018 - 12.2018
- Improving engagement with merchandise and providing outstanding customer service.
- Helped customers navigate store, complete sales, and process returns.
- Being readily available to answer all customer's questions or concerns.
- Created memorable customer experiences by offering personalized sales support.
Sales Associate
Ross Dress for Less
Las Vegas, NV
08.2016 - 09.2017
- Balanced cash drawer at beginning and end of each shift, investigating and resolving any discrepancies.
- Maintaining an orderly sales floor appearance.
- Educated customers on promotions to enhance sales.
- Resolved concerns using strong communication and conflict management skills combined with expert sales abilities.
Sales Associate
Ross Dress for Less
Las Vegas, NV
08.2016 - 09.2017
- Balanced cash drawer at beginning and end of each shift, investigating and resolving any discrepancies.
- Maintaining an orderly sales floor appearance.
- Educated customers on promotions to enhance sales.
- Resolved concerns using strong communication and conflict management skills combined with expert sales abilities.
Education
High School Diploma -
Northwest Career and Technical Academy
Las Vegas, NV01.2014
Biological Sciences
Arizona State University
Tempe, AZSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Complaint handling
- Problem resolution
Additional Information
Gaps in resume were due to medical issues and diagnosis.
Timeline
Customer Service Representative
Barclays Global Service Centre
02.2023 - Current
Beauty Advisor (temporary/seasonal)
Sephora
11.2022 - 01.2023
Beauty Advisor (temporary/seasonal)
Sephora
11.2022 - 01.2023
Auto Claims Adjuster
CSAA
07.2022 - 10.2022
Auto Claims Adjuster
CSAA
07.2022 - 10.2022
Customer service representative
Sutherland Global Services
05.2019 - 07.2022
Customer service representative
Sutherland Global Services
05.2019 - 07.2022
Food Service
Café Zupas
01.2019 - 03.2019
Food Service
Café Zupas
01.2019 - 03.2019
Sales Associate
The Love Store
05.2018 - 12.2018
Sales Associate
The Love Store
05.2018 - 12.2018
Sales Associate
Ross Dress for Less
08.2016 - 09.2017
Sales Associate
Ross Dress for Less
08.2016 - 09.2017
Sales Associate (Seasonal)
HoneyBaked Ham
05.2014 - 12.2022
Sales Associate (Seasonal)
HoneyBaked Ham
05.2014 - 12.2022
High School Diploma -
Northwest Career and Technical Academy
Biological Sciences
Arizona State University