Sheyenne Chee-Ping
Las Vegas
Summary
To obtain a position where I can apply the skills from my previous employment experience for the duties and responsibilities as an ejective individual or team member in a professional setting. I want to be an asset to a company with values and room for growth for myself and the workplace.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Barclays Global Service Centre
02.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Beauty Advisor (temporary/seasonal)
Sephora
11.2022 - 01.2023
- Give beauty advice
- Suggest and sell products, explain how the products work
- Demonstrate how to use the products
- Operate the cash register
Beauty Advisor (temporary/seasonal)
Sephora
11.2022 - 01.2023
- Give beauty advice
- Suggest and sell products, explain how the products work
- Demonstrate how to use the products
- Operate the cash register
Sales Associate (Seasonal)
HoneyBaked Ham
05.2014 - 12.2022
- Attend to customers upon entrance.
- Present restaurant menus and help customers select food/beverages.
- Take and serve orders.
- Answer questions or make recommendations for complementary products.
- Assist with catering as needed.
Sales Associate (Seasonal)
HoneyBaked Ham
05.2014 - 12.2022
- Attend to customers upon entrance.
- Present restaurant menus and help customers select food/beverages.
- Take and serve orders.
- Answer questions or make recommendations for complementary products.
- Assist with catering as needed.
Auto Claims Adjuster
CSAA
07.2022 - 10.2022
- Inspect property and physical damage.
- Analyze complex information from different sources.
- Examine claim liability.
- Prepare and process claim reports.
- Consult with specialists (e.g. physicians, engineers)
- Calculate benefits and payments.
- Negotiate settlements with claimants.
Auto Claims Adjuster
CSAA
07.2022 - 10.2022
- Inspect property and physical damage.
- Analyze complex information from different sources.
- Examine claim liability.
- Prepare and process claim reports.
- Consult with specialists (e.g. physicians, engineers)
- Calculate benefits and payments.
- Negotiate settlements with claimants.
Customer service representative
Sutherland Global Services
05.2019 - 07.2022
- Managed high volume of claims calls and verified eligibility for requested and optimal solutions to diverse problems.
- Maximized satisfaction by anticipating needs and consistently offering expert support.
- Maintain financial accounts by processing customer adjustments.
- Employed empathetic approach to maximize opportunity, build rapport with customers, and actively listen to needs.
- Assist with placement of orders, refunds, or exchanges.
- Answered customer questions about policies and procedures with friendly and knowledgeable approach.
Customer service representative
Sutherland Global Services
05.2019 - 07.2022
- Managed high volume of claims calls and verified eligibility for requested and optimal solutions to diverse problems.
- Maximized satisfaction by anticipating needs and consistently offering expert support.
- Maintain financial accounts by processing customer adjustments.
- Employed empathetic approach to maximize opportunity, build rapport with customers, and actively listen to needs.
- Assist with placement of orders, refunds, or exchanges.
- Answered customer questions about policies and procedures with friendly and knowledgeable approach.
Food Service
Café Zupas
01.2019 - 03.2019
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Communicated clearly and positively with coworkers and management.
- Handled currency and credit transactions quickly and accurately.
- Followed procedures for safe food preparation, assembly and presentation.
- Mastered point-of-service (POS) computer system for automated order taking.
Food Service
Café Zupas
01.2019 - 03.2019
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Communicated clearly and positively with coworkers and management.
- Handled currency and credit transactions quickly and accurately.
- Followed procedures for safe food preparation, assembly and presentation.
- Mastered point-of-service (POS) computer system for automated order taking.
Sales Associate
The Love Store
05.2018 - 12.2018
- Improving engagement with merchandise and providing outstanding customer service.
- Helped customers navigate store, complete sales, and process returns.
- Being readily available to answer all customer's questions or concerns.
- Created memorable customer experiences by offering personalized sales support.
Sales Associate
The Love Store
05.2018 - 12.2018
- Improving engagement with merchandise and providing outstanding customer service.
- Helped customers navigate store, complete sales, and process returns.
- Being readily available to answer all customer's questions or concerns.
- Created memorable customer experiences by offering personalized sales support.
Sales Associate
Ross Dress for Less
08.2016 - 09.2017
- Balanced cash drawer at beginning and end of each shift, investigating and resolving any discrepancies.
- Maintaining an orderly sales floor appearance.
- Educated customers on promotions to enhance sales.
- Resolved concerns using strong communication and conflict management skills combined with expert sales abilities.
Sales Associate
Ross Dress for Less
08.2016 - 09.2017
- Balanced cash drawer at beginning and end of each shift, investigating and resolving any discrepancies.
- Maintaining an orderly sales floor appearance.
- Educated customers on promotions to enhance sales.
- Resolved concerns using strong communication and conflict management skills combined with expert sales abilities.
Education
High School Diploma -
Northwest Career and Technical Academy
Las Vegas, NV01.2014
Biological Sciences
Arizona State University
Tempe, AZSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Complaint handling
- Problem resolution
Additional Information
Gaps in resume were due to medical issues and diagnosis.
Timeline
Customer Service Representative
Barclays Global Service Centre
02.2023 - Current
Beauty Advisor (temporary/seasonal)
Sephora
11.2022 - 01.2023
Beauty Advisor (temporary/seasonal)
Sephora
11.2022 - 01.2023
Auto Claims Adjuster
CSAA
07.2022 - 10.2022
Auto Claims Adjuster
CSAA
07.2022 - 10.2022
Customer service representative
Sutherland Global Services
05.2019 - 07.2022
Customer service representative
Sutherland Global Services
05.2019 - 07.2022
Food Service
Café Zupas
01.2019 - 03.2019
Food Service
Café Zupas
01.2019 - 03.2019
Sales Associate
The Love Store
05.2018 - 12.2018
Sales Associate
The Love Store
05.2018 - 12.2018
Sales Associate
Ross Dress for Less
08.2016 - 09.2017
Sales Associate
Ross Dress for Less
08.2016 - 09.2017
Sales Associate (Seasonal)
HoneyBaked Ham
05.2014 - 12.2022
Sales Associate (Seasonal)
HoneyBaked Ham
05.2014 - 12.2022
High School Diploma -
Northwest Career and Technical Academy
Biological Sciences
Arizona State University
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