SHEYENNE CHEE-PING
Las Vegas,NV
Summary
To obtain a position where I can apply the skills from my previous employment experience for the duties and responsibilities as an effective individual or team member in a professional setting. I want to be an asset to a company with values and room for growth for myself and the workplace.
Overview
8
8
years of professional experience
Work History
Customer Care Representative
Barclays
02.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
Customer Service Representative
Sutherland Global Services
05.2019 - 07.2022
Food Service
Café Zupas
01.2019 - 03.2019
- Maintained high standards of customer service during high-volume, fast-paced operations
- Communicated clearly and positively with coworkers and management
- Handled currency and credit transactions quickly and accurately
- Followed procedures for safe food preparation, assembly and presentation
- Mastered point-of-service (POS) computer system for automated order taking
Sales Associate
The Love Store
05.2018 - 12.2018
- Improving engagement with merchandise and providing outstanding customer service
- Helped customers navigate store, complete sales, and process returns
- Being readily available to answer all customer’s questions or concerns
- Created memorable customer experiences by offering personalized sales support
Sales Associate
Ross Dress for Less
08.2016 - 09.2017
- Balanced cash drawer at beginning and end of each shift, investigating and resolving any discrepancies
- Maintaining an orderly sales floor appearance
- Educated customers on promotions to enhance sales
- Resolved concerns using strong communication and conflict management skills combined with expert sales abilities
Education
HIGH SCHOOL DIPLOMA - Biomedical & Biotechnology
NORTHWEST CAREER AND TECHNIVAL ACADEMY
06.2014
Skills
- Customer Service
- Inbound Customer Service
- Data Entry
- Call center experience
Timeline
Customer Care Representative
Barclays
02.2022 - Current
Customer Service Representative
Sutherland Global Services
05.2019 - 07.2022
Food Service
Café Zupas
01.2019 - 03.2019
Sales Associate
The Love Store
05.2018 - 12.2018
Sales Associate
Ross Dress for Less
08.2016 - 09.2017
HIGH SCHOOL DIPLOMA - Biomedical & Biotechnology
NORTHWEST CAREER AND TECHNIVAL ACADEMY
Similar Profiles
Jamey GisendanerJamey Gisendaner
Senior Resolution Manager at BarclaysSenior Resolution Manager at Barclays
Bijoy DasBijoy Das
Tech Lead (VP) at BarclaysTech Lead (VP) at Barclays
Anisha MitraAnisha Mitra
Senior SDET Engineer at BarclaysSenior SDET Engineer at Barclays
Sandeep JadhavSandeep Jadhav
VP, India Delivery Lead at BarclaysVP, India Delivery Lead at Barclays
Alexis KeenanAlexis Keenan
Assistant Store Manager- Client Experience at SephoraAssistant Store Manager- Client Experience at Sephora