Sheyenne Sires
Green Mountain Falls,CO
Summary
Retail professional with track record of managing front-end operations and enhancing customer satisfaction. Known for delivering consistent results and fostering collaborative team environment. Reliable and adaptable, with strong skills in leadership, communication, and problem-solving, ensuring smooth operations and positive customer experiences.
Experienced with managing front-end operations and leading teams to achieve high customer satisfaction. Utilizes strong leadership and communication skills to maintain efficient and effective service. Track record of improving operational processes, ensuring smooth and seamless shopping experience.
Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables, and baggage. Easily adaptable to high-pressure, dynamic situations.
Overview
10
10
years of professional experience
Work History
Front End Supervisor
Safeway
01.2024 - Current
- Lead daily front-end operations, ensuring smooth workflow, efficient checkouts, and high customer satisfaction.
- Supervise, train, and support a team of cashiers and courtesy clerks; provide ongoing coaching to improve accuracy and performance.
- Handle Customer escalations with professionalism, resolving issues quickly while maintaining positive store relationships.
- Perform cash office duties including safe balancing, register audits, tills, deposits, and adhering to all cash-handling policies.
Customer Service
Safeway
01.2023 - 01.2024
- Delivered friendly, efficient services to customers across the front-end and service desk operations.
- Assisted with returns, money orders, Western Union, lottery, and account-related concerns.
- Supported front-end supervisor with bagging, register coverage, and training new hires.
- Supported sales initiatives by providing excellent customer service training sessions.
- Improved customer service rankings by resolving issues quickly and accurately.
- Streamlined customer service operations by implementing efficient processes and procedures.
Head Clerk
King Soopers
10.2021 - 06.2022
- Oversaw daily store operations, ensuring excellent customer service and smooth department operations.
- Trained new associates, delivering guidance on policies, procedures, and customer service standards.
- Cash-handling task including safe counts, deposits, cash pulling, and register troubleshooting.
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored new clerks, enhancing team performance and service quality.
- Collaborated with management to enhance operational workflows, driving continuous improvement initiatives.
Customer Service
King Soopers
10.2020 - 06.2021
- Customer support at checkout and service desk.
- Managed returns, complaints, coupons, and account adjustments.
- Helped maintain store cleanliness and ensured a welcoming environment.
- Supported sales initiatives by providing excellent customer service training sessions.
Ride Operator
Santa’s Workshop
05.2016 - 12.2019
- Operated rides safely while monitoring guest behavior and enforcing safety protocols.
- Delivered exceptional guest services while assisting families, answering questions, and providing park information.
- Trained seasonal staff on rides, safety procedures, and guest interactions.
- Prioritized safety, maintained a clean organized ride area.
Education
Highschool Diploma -
Manitou Springs Highschool
Manitou05.2019
Skills
- Front-end management
- Customer service expertise
- Employee training facilitation
- Cash handling expertise
- Cash handling and reconciliation
- Service desk operations management
- Policy adherence expertise
- Team assistance
- Adaptable multitasking in dynamic settings
- Meticulous attention to detail
- Clear verbal and written skills
- Strategic problem resolution
- Efficient time management
- Accurate data documentation
- Financial Accountability
- Document creation and editing
- Task prioritization
- Customer service
- Problem-solving skills
- Cash register operation
- Workflow management
- Opening and closing procedures
- Complaint resolution
- Listening skills
- Staff supervision
- Team supervision
- Cash handling accuracy
- Accurate money handling
- Performance improvement
- Employee motivation
- Hospitality services
- Training and mentoring
- Relationship building and management
- Effective planning
- Fraud prevention
- Credit returns processing
- Decision-making
- Computer proficiency
Timeline
Front End Supervisor
Safeway
01.2024 - Current
Customer Service
Safeway
01.2023 - 01.2024
Head Clerk
King Soopers
10.2021 - 06.2022
Customer Service
King Soopers
10.2020 - 06.2021
Ride Operator
Santa’s Workshop
05.2016 - 12.2019
Highschool Diploma -
Manitou Springs Highschool