Sheyenne storm burris
Atlantic Beach,FL
Summary
Dynamic Server and Bar Manager recognized for exceptional communication and multitasking skills in fast-paced environments. Proven track record of delivering high-quality customer service, generating thoughtful recommendations, and accommodating dietary restrictions. Expertise in safe drink service, applicable laws, and a diverse range of beverage options. Committed to maintaining exceptional standards while fostering a customer-centric atmosphere. hospitality and
customer service specialist
Overview
17
17
years of professional experience
1
1
Certification
Work History
Bartender
Cigars International
Jacksonville, FL
09.2024 - Current
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Greeted customers and provided excellent customer service.
- Trained new bartenders on drink preparation and upselling techniques.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Collected and organized daily till totals and tips.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
Bartender Shift Manager
refinery jax
Jacksonville Beach, FL
03.2024 - Current
- Provided exceptional customer service by addressing customer complaints promptly and efficiently.
- Analyzed sales data to accurately forecast future demand for liquor orders.
- Explored innovative ways to reduce wastage and improve profitability while maintaining customer satisfaction rates.
- Developed and implemented staff training program to ensure quality customer service.
- Conducted weekly meetings with staff members in order to discuss upcoming events and promotions.
- Explained goals and expectations required of trainees.
Bartender
Delaware North
Jacksonville, FL
05.2022 - Current
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Poured wine, beer and cocktails for patrons.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Upsold customers from shelf to premium brands to help boost sales.
Bar Manager
Hurricanes Grill and Wings
Atlantic Beach, FL
02.2024 - 05.2024
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Ensured compliance with local health codes regarding food storage temperatures or alcohol serving guidelines.
- Implemented strategies designed to increase revenue through upselling techniques.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Assisted staff by serving food and beverages or bussing tables.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Reorganized bar stations to streamline service flow.
Bartender
Mellow Mushroom Pizza
Jacksonville, FL
03.2021 - 05.2024
- Greeted guests with friendliness and professionalism.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Arranged bottles and glasses behind bar to make attractive displays.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Performed opening and closing duties including restocking supplies.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Bartender
Timeoutsports
Jacksonville, FL
10.2019 - 04.2021
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Poured wine, beer and cocktails for patrons.
- Resolved customer complaints in a professional manner.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Completed regular bar inventories and daily requisition sheets.
- Attended regular training sessions to stay updated on new products or trends.
Service Bartender
Whiskey Jax
Ponte Vedra Beach, FL
12.2019 - 03.2021
- Maintained a clean, organized bar area and stocked necessary supplies.
- Neatly sliced and pitted fruit for garnishing drinks.
- Effectively multitasked within fast-paced environment.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Developed knowledge of beer, wine, spirits, liqueurs, mixed drinks, non-alcoholic drinks.
Bartender Apprentice
Ruby Tuesday
Jacksonville, FL
05.2016 - 11.2019
- Greeted guests with friendliness and professionalism.
- Followed health safety protocols while handling food products or beverages.
- Learned how to use POS systems to process customer payments quickly and accurately.
- Helped out other team members when needed during busy shifts.
- Performed opening duties such as stocking ice bins and preparing garnishes.
Server
Mojo BBQ
Jacksonville, FL
02.2017 - 12.2018
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Monitored dining room for cleanliness and proper set-up at all times.
Fine Dining Server
Ponte Vedra Beach Resorts
Ponte Vedra, FL
03.2015 - 07.2017
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
- Upheld the restaurant's high standards of etiquette, hospitality, and customer service.
- Conducted menu presentations and tastings for guests to enhance their dining experience.
- Matched wines with menu items and guest preferences.
- Coordinated with event planners for private dining arrangements and special events.
Cashier Team Lead
Target
Jacksonville Beach, FL
01.2014 - 05.2015
- Maintained current knowledge of store promotions to highlight sales to customers.
- Performed merchandising and signage updates during weekly and seasonal promotional changes.
- Scanned items and checked pricing on cash register for accuracy.
- Counted and balanced cashier drawers.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Housekeeper
Hilton Garden Inn Hotel
Ponte Vedra, FL
04.2012 - 01.2014
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
- Requested maintenance orders to fix non-working equipment and address room damage.
Housekeeper
Fairfeild inn and suites by Marriott
Jacksonville Beach, FL
03.2010 - 05.2012
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Ensured that all health standards were met during cleaning operations.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Exceeded customer satisfaction by finding creative solutions to problems.
Front Desk Receptionist
The Cleaners - Jacksonville
Jacksonville Beach, FL
03.2008 - 02.2010
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Completed basic bookkeeping and document filing.
- Greeted visitors warmly and directed them to correct personnel or office.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Responded to customer inquiries via phone, email, and in person.
- Handled cash transactions accurately, balancing the register at the end of each shift.
Education
Highschool diploma -
01.2011
College Degree - Digital and Visual Arts/Photography and video design
Skills
- High volume dining
- Hospitality service expertise
- Point of sales knowledge
- Food sales and promotion
- Order accuracy
- Marketing and promotions
- Food preparation and safety
- Inventory and product ordering
- Bar/Restaurant manager
- Strong multitasking
- Cash and credit transactions
- Guest relations
- Hospitality and accommodation
- Catering
References
- Johanna Nimick, 904-240-7473
- Savannah Gvozdich, 904-525-0629
Requirements
- Interacting with customers while taking and serving orders
- Planning and curating the bar menu and cocktail recipes
- Checking customers' identification to ensure they are of legal drinking age
- Maintaining bar inventory and restocking supplies
- Delivering excellent customer experience to help create pleasant experiences
- Ensuring compliance with local and state food & beverage regulations
- Maintaining cleanliness and hygiene of the bar area
- Handling monetary transactions and maintaining an accurate record of the same in the cash register
- Preparing alcoholic or non-alcoholic beverages for customers
- Persistence and determination
- The ability to use your initiative
- Patience and the ability to remain calm in stressful situations
- To be thorough and pay attention to detail
- To be flexible and open to change
- Customer service skills
- Knowledge of human resources and employment law
- Business management skills
Certification
- servesafe - food/alcohol certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bartender
Cigars International
09.2024 - Current
Bartender Shift Manager
refinery jax
03.2024 - Current
Bar Manager
Hurricanes Grill and Wings
02.2024 - 05.2024
Bartender
Delaware North
05.2022 - Current
Bartender
Mellow Mushroom Pizza
03.2021 - 05.2024
Service Bartender
Whiskey Jax
12.2019 - 03.2021
Bartender
Timeoutsports
10.2019 - 04.2021
Server
Mojo BBQ
02.2017 - 12.2018
Bartender Apprentice
Ruby Tuesday
05.2016 - 11.2019
Fine Dining Server
Ponte Vedra Beach Resorts
03.2015 - 07.2017
Cashier Team Lead
Target
01.2014 - 05.2015
Housekeeper
Hilton Garden Inn Hotel
04.2012 - 01.2014
Housekeeper
Fairfeild inn and suites by Marriott
03.2010 - 05.2012
Front Desk Receptionist
The Cleaners - Jacksonville
03.2008 - 02.2010
Highschool diploma -
College Degree - Digital and Visual Arts/Photography and video design
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