Sheyenne Townsend
La Puente,CA
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
2
2
years of professional experience
Work History
Counseling Assistant
Citrus College
08.2022 - 06.2024
- Ensuring accurate student data by meticulous verification of documents
- Effectively managing database entries
- Exhibiting excellent verbal and written communication skills
- Scheduling counseling appointments using SARS with precision
- Streamlined document verification process, enhancing data accuracy
- Fostered team collaboration, elevating group performance
- Implemented new reporting techniques to improve event outcomes
- Enhanced multi-line telephone management, reducing call wait times
- Optimized student record accuracy through thorough document checks
- Provided administrative support to counseling staff, including scheduling appointments and maintaining client records.
- Organized and maintained case files according to established policies and procedures.
Student Ambassador
Black Scholars Program
01.2022 - 06.2024
- Positively impacted community through fundraising
- Elevated program's online presence
- Enhanced program's recruitment capabilities
- Spearheaded community fundraisers, boosting engagement and funds by 30%
- Mentored new ambassadors, fostering a collaborative and skilled team environment
Behavior Technician
360 Behavioral Health
Monterey Park, CA
01.2024 - 03.2024
- Assisted in the development of communication systems using visual supports such as picture exchange systems.
- Provided direct behavioral intervention services to children with autism spectrum disorder and other developmental disabilities.
- Assisted in the implementation of crisis intervention protocols when needed.
- Provided crisis management when needed by utilizing de-escalation techniques such as redirection or calming strategies.
- Participated in interdisciplinary team meetings to discuss client progress and plan next steps accordingly.
- Attended workshops and seminars related to Autism Spectrum Disorder and ABA best practices.
- Observed clients during both structured and unstructured activities to identify potential areas for improvement or reinforcement.
Sales Associate
Aeropostale
West Covina, CA
05.2022 - 07.2023
- Handled customer complaints in a professional manner.
- Maintained up-to-date knowledge of store merchandise and policies.
- Tracked sales performance metrics to identify trends in market place.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Attended weekly team meetings to review performance goals and objectives.
- Processed transactions using a point-of-sale system.
- Processed credit card transactions quickly and securely.
- Conducted inventories on a regular basis to track stock levels.
- Assisted customers with product selection, sizing and styling.
- Developed promotional strategies to increase sales volume.
- Greeted customers and provided exceptional customer service.
- Demonstrated product features and benefits for customers' needs.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Provided accurate information about products, prices and services.
- Upsold additional items based on customer interests and needs.
- Organized stockroom shelves according to size, color or style.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions, and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Used technology resources to assist customers in locating and selecting items.
Education
Bachelor of Arts - Kinesiology
Cal State Los Angeles
Los Angeles, CA06-2026
Associates of Arts - Kinesiology
Citrus College
Glendora, CA06.2024
High School Diploma -
West Covina High School
West Covina, CA06-2022
Skills
- Microsoft suites
- Skillful
- Google suites
- Experienced
- Customer Service skills
- Expert
- Organized record keeping
- Mitel
- Database Management
- Telephone Management
- Verbal Communication
- Reporting Techniques
- Team Collaboration
- Scheduling
- Anger management techniques
- Self-awareness
- Documentation Review
- Patient Scheduling
- Medical Terminology
- Data Entry
- Electronic Recordkeeping
- Heartsaver CPR AED (CPR AED)
- Task Prioritization
- Patient Health Information Access
- Office reception
- Cash Handling
- Active Listening
- Calendar and Appointment Management
- Customer Service
- Problem-solving abilities
References
REFERENCES Linda Hubbard (626) 857-8204 MY CHAU (626) 667-0822 KRISTA HAZELTON (626) 391-1696
Accomplishments
- Black Scholars Service Leader of the Year
- Honor roll
Timeline
Behavior Technician
360 Behavioral Health
01.2024 - 03.2024
Counseling Assistant
Citrus College
08.2022 - 06.2024
Sales Associate
Aeropostale
05.2022 - 07.2023
Student Ambassador
Black Scholars Program
01.2022 - 06.2024
Bachelor of Arts - Kinesiology
Cal State Los Angeles
Associates of Arts - Kinesiology
Citrus College
High School Diploma -
West Covina High School
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