Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sheyla Aguilar

Elmhurst

Summary

Dedicated hospitality professional with hands-on experience in housekeeping, front desk operations, and food & beverage service. Skilled at delivering exceptional guest experiences, supporting team efficiency, and maintaining high standards of cleanliness and service. Adaptable and detail-oriented, with proven ability to thrive in fast-paced environments while ensuring guest satisfaction.

Overview

5
5
years of professional experience

Work History

Food Runner / Waitress

The Greenbrier Resort
12.2020 - 12.2021
  • Delivered food and beverages promptly while verifying order accuracy, quality and presentation.
  • Supported servers with guest needs, including drink refills, table clearing and resetting to improve service efficiency.
  • Coordinated with front-of-house and kitchen staff to ensure smooth operations and timely service.
  • Maintained cleanliness and compliance with food safety and sanitation standards.

Housekeeper/ Kitchen Assistant

Killington Mountain Lodge
12.2018 - 03.2019
  • Assisted with cleaning rooms and stocking supplies.
  • Waiting tables, setting up and taking down before and after breakfast.
  • Cleaning public areas.


Front Desk Receptionist

Hostal Collacohca
09.2017 - 11.2018
  • Deal and solve customer's queries and complaints.
  • Reply customers e-mails, make reservations.
  • Print bills using Shiol software.


Banquet server

Sol de Oro Hotel & Suites
05.2017 - 08.2017
  • Set up banquet halls with tables, linens, silverware, glassware and décor according to event specifications.
  • Carried trays and served multiple courses efficiently and professionally.
  • Greeted guests warmly and ensured prompt food and beverage service during events.
  • Replenished beverages, cleared plates and reset tables to maintain a clean and organized environment.
  • Contributed to team efforts to ensure high guest satisfaction and smooth event execution.

Housekeeper /Server Assistant

Chula Vista Resort - Wisconsin Dells Waterpark Resort
12.2016 - 03.2017
  • Cleaned and sanitized guest rooms and bathrooms to meet high hospitality standards.
  • Changed linens, replaced towels and restocked toiletries to ensure guest comfort.
  • Managed time efficiently to meet daily cleaning schedules and room turnover goals.
  • Delivered excellent customer service by responding promptly to guest requests.
  • Reported maintenance issues and damages to supervisors for timely resolution.
  • Assisted servers by promptly clearing and resetting tables to ensure smooth guest turnover.
  • Replenished condiments, silverware, napkins and glassier for guest readiness.
  • Ensured compliance with health and safety regulations in all dining areas.

Education

Bachelor in Hospitality Management -

San Ignacio de Loyola
12.2020

Skills

  • Interpersonal and problem-solving abilities
  • Front desk operations
  • Strong organizational and multitasking abilities
  • Bilingual Spanish
  • Microsoft Office Suite
  • Ability to work independently and as part of a team
  • Customer service
  • Detail oriented
  • Proficient in data entry and record management
  • Office administration
  • Handling confidential and sensitive information
  • Strong written and verbal communication skills

Languages

Spanish
Native or Bilingual

Timeline

Food Runner / Waitress

The Greenbrier Resort
12.2020 - 12.2021

Housekeeper/ Kitchen Assistant

Killington Mountain Lodge
12.2018 - 03.2019

Front Desk Receptionist

Hostal Collacohca
09.2017 - 11.2018

Banquet server

Sol de Oro Hotel & Suites
05.2017 - 08.2017

Housekeeper /Server Assistant

Chula Vista Resort - Wisconsin Dells Waterpark Resort
12.2016 - 03.2017

Bachelor in Hospitality Management -

San Ignacio de Loyola

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