Sheyla Aguilar
San Jose,CA
Summary
Hardworking cashier and server with 8 years of experience in food. Enthusiastic when communicating with customers to take orders. Dedicated to delivering food while still hot. Focused on customer satisfaction and always willing to help.
Multi-talented with 5 years of experience stocking any merchandise and ringing up customers. Skilled at receiving orders, moving products to shelves and completing customer transactions.
Overview
7
7
years of professional experience
Work History
Restaurant Manager
Dennyss
10.2022 - Current
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Carefully interviewed, selected, trained, and supervised staff.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Reconciled cash and credit card transactions to maintain accurate records.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
Customer Service Cashier
Black Bear Diner
08.2017 - Current
- Greeted customers and responded to informational requests.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Maintained cleanliness and presentation of stock room and production floor.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Collected credit card and cash payments to complete transactions for customer orders.
- Maintained work area and kept cash drawer organized.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Answered phone calls to assist customers with questions and orders.
Education
High School Not Graduate -
El Portal Leadership Academy
Gilroy, CASkills
- Money Management
- Financial overage analysis
- Merchandise restocking
- CRM
- Payment processing
- Credit and cash transactions
- Cash register operation
- Customer seating
- Customer assistance
Timeline
Restaurant Manager
Dennyss
10.2022 - Current
Customer Service Cashier
Black Bear Diner
08.2017 - Current
High School Not Graduate -
El Portal Leadership Academy
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