Sheyla Castillo
Summary
Bilingual and highly motivated professional with exceptional customer service and teaching skills. Possessing strong communication, leadership, and problem-solving abilities. Dedicated to team collaboration and adaptability to changing needs. Known for building strong relationships with clients and achieving results that align with company goals. Proficient in quickly learning new roles, tasks and projects to drive success.
Overview
5
5
years of professional experience
Work History
Customer Care Specialist
Equiniti Trust Company
03.2021 - Current
- Provided assistance to a large volume of shareholders, addressing inquiries and concerns in relation to their stock portfolios.
- Reduced shareholder complaints by efficiently resolving issues through effective communication and problem-solving skills.
- Joined the support team to provide my colleagues assistance with addressing inquiries and ensuring they had the necessary resources to perform their jobs effectively.
- Mentored new employees, providing guidance and support to facilitate their integration into the team and company culture.
- Completed trades and stock transfers in compliance with company policies and industry regulations.
Bilingual Tutor
Kids Tutoring Program
10.2020 - 11.2020
- Assisted students in learning to translate between English and Spanish, focusing on enhancing their language skills and deepening their understanding of both languages.
- Provided students with academic support in subject knowledge, while also helping them develop essential study techniques and strategies for retaining information.
- Collaborated with parents and educators to schedule tutoring sessions and create customized strategies for each student's academic growth
- Organized fun, educational activities that fit each individuals needs which allowed the students to booster their interest in learning
- Identified and removed obstacles keeping students from learning, helping to effectively complete homework tasks on time
- Developed lesson plans and exercises focused on grammar, vocabulary, and translation techniques, improving students' proficiency in both languages.
Customer Service Representative
Advensus Call Center
10.2019 - 11.2019
- Educated customers on special pricing opportunities and company offerings
- Processed customer data into digital systems for accurate recordkeeping, maintaining up-to-date customer profiles.
- Assisted callers in making payments on accounts and setting up payment plans
- Asked probing questions to determine service needs
- Managed delivery-related issues by confirming order status and troubleshooting missed delivery dates, shortages, and overages.
- Handled inquiries related to cable television, internet access, and telephone services
- Addressed and resolved service and installation complaints, working with customers to ensure satisfaction and the successful resolution of issues
Education
High School Diploma -
Colegio Cristiano Nuevo Liceo
Santo Domingo, DR06.2020
Skills
- Customer Service
- Detail Oriented
- Communication Skills
- Time Management
- Problem-Solving Abilities
- Teaching
- Leadership
- Microsoft & Word
- Organized
- Collaboration
- Call Center Experience
- Data entry
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Care Specialist
Equiniti Trust Company
03.2021 - Current
Bilingual Tutor
Kids Tutoring Program
10.2020 - 11.2020
Customer Service Representative
Advensus Call Center
10.2019 - 11.2019
High School Diploma -
Colegio Cristiano Nuevo Liceo
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