Sheyla Cruz
10307 Cone Hill Dr ,TX
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Receptionist
Choice Hotels
09.2025 - Current
- Operated point-of-sale systems efficiently, ensuring accurate transaction processing.
- Collaborated with team members to maintain store organization and cleanliness standards.
- Engaged in training sessions to develop product knowledge and customer service skills.
- Adapted quickly to changing priorities during peak shopping hours to meet customer needs.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed front desk operations, ensuring smooth guest check-in and check-out processes.
- Answered multi-line phone system, directing calls and addressing guest inquiries efficiently.
- Trained new staff on front desk protocols and customer service best practices to ensure consistency.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Sales Associate
TJX Companies
01.2023 - Current
- Supported inventory management by restocking shelves and conducting merchandise counts.
- Provided feedback on customer preferences to improve product offerings and merchandising strategies.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Engaged with customers to effectively build rapport and lasting relationships.
- Monitored customers for signs of security concerns and escalated issues to management.
- Developed strong rapport with customers and created positive impression of business.
- Used in-store system to locate inventory and place special orders for customers.
- Assisted customers with product selections and inquiries to enhance shopping experience.
- Maintained knowledge of current promotions and sales to inform customers effectively.
In-Home Nanny
Babysit
01.2021 - Current
- Supervised children during playtime, ensuring safety and engagement.
- Prepared nutritious meals and snacks according to dietary restrictions.
- Maintained a clean and safe environment, adhering to health protocols.
- Developed trust-based relationships fostering positive interactions with children and families.
- Communicated positively with children and guardians.
- Played games, worked on puzzles, and read books to young children.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Managed scheduling of playdates, appointments, and extracurricular activities for structured days.
- Helped children develop motor skills in preparation for preschool and kindergarten.
- Documented children's growth and development.
- Implemented reward system for chores and homework, motivating positive behavior.
- Organized interactive activities promoting physical and cognitive development.
Education
High School Diploma -
CCWINN
Eagle Pass, TX12.2020
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer service
- Relationship building
- Patience and empathy
- Problem-solving
- Strong work ethic
- Child supervision
- Toddler care experience
- Infant care experience
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Receptionist
Choice Hotels
09.2025 - Current
Sales Associate
TJX Companies
01.2023 - Current
In-Home Nanny
Babysit
01.2021 - Current
High School Diploma -
CCWINN