Sheyla Esparza
Orlando,FL
Summary
Experienced in handling cash, managing financial transactions, and providing exceptional customer service in a fast-paced retail environment. At Publix, I maintained accuracy in cash office operations, balanced tills, and ensured compliance with financial procedures. My attention to detail, professionalism, and ability to work efficiently with confidential information make me well-prepared for a transition into a bank teller role.
Overview
3
3
years of professional experience
Work History
Front Office Staff Member
Publix
Orlando, FL
07.2022 - Current
- Managed daily cash office operations, including counting drawers, balancing tills, and preparing bank deposits
- Maintained accurate financial records and ensured compliance with company cash-handling policies
- Assisted with payroll, scheduling, and employee timekeeping using internal systems
- Provided administrative support to management and department leads
- Handled customer inquiries and resolved issues professionally over the phone and in person
- Processed invoices, purchase orders, and other documentation with attention to detail.
- Ensured confidentiality and security of sensitive information and documents
- Trained new office staff on standard operating procedures and company protocols
- Supported store operations by coordinating communication between departments
- Maintained office supplies inventory and ensured the workspace remained organized and efficient
- Provided premier customer service
Education
High School Diploma -
Lake Nona Highschool
Orlando, FL05-2024
Skills
- Customer service
- Team building
- Cash handling
- Conflict resolution
- Attention to detail
- Documentation processing
- Problem solving
- Collaboration
- Excellent communication
- Dependable and responsible
Timeline
Front Office Staff Member
Publix
07.2022 - Current
High School Diploma -
Lake Nona Highschool
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