Sheyla Espinosa
Hialeah,FLORIDA
Summary
Experienced Customer Service Representative with two years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls.
Overview
2
2
years of professional experience
Work History
Receptionist in Primary Care Office
South Florida Doctors Group
03.2023 - Current
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Appointment Scheduler
Lakes Radiology
11.2022 - 03.2023
- Acted as first point of contact and set appointments for prospective clients.
- Handled complaints and questions, and re-directed calls to other team members.
- Answered phone calls and answered questions from potential customers.
- Addressed client inquiries and updated database information.
Education
High School Diploma -
Westland Hialeah Senior High School
Hialeah, FL07.2022
Skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Appointment scheduling
- Clerical support
- Calendar management
- Performance improvement
- Information protection
- Front desk operations
- Phone etiquette
- Calm demeanor
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Receptionist in Primary Care Office
South Florida Doctors Group
03.2023 - Current
Appointment Scheduler
Lakes Radiology
11.2022 - 03.2023
High School Diploma -
Westland Hialeah Senior High School
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