Sheyla Espinosa
Hialeah,FLORIDA
Summary
Experienced Customer Service Representative with two years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls.
Overview
2
2
years of professional experience
Work History
Receptionist in Primary Care Office
South Florida Doctors Group
03.2023 - Current
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Appointment Scheduler
Lakes Radiology
11.2022 - 03.2023
- Acted as first point of contact and set appointments for prospective clients.
- Handled complaints and questions, and re-directed calls to other team members.
- Answered phone calls and answered questions from potential customers.
- Addressed client inquiries and updated database information.
Education
High School Diploma -
Westland Hialeah Senior High School
Hialeah, FL07.2022
Skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Appointment scheduling
- Clerical support
- Calendar management
- Performance improvement
- Information protection
- Front desk operations
- Phone etiquette
- Calm demeanor
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Receptionist in Primary Care Office
South Florida Doctors Group
03.2023 - Current
Appointment Scheduler
Lakes Radiology
11.2022 - 03.2023
High School Diploma -
Westland Hialeah Senior High School
Similar Profiles
Heidy GamonedaHeidy Gamoneda
Medical Assistant at South Florida Doctors GroupMedical Assistant at South Florida Doctors Group
Azaliah WilliamsAzaliah Williams
Medical Assistant Externship at Doctors Health Group Of South FloridaMedical Assistant Externship at Doctors Health Group Of South Florida
James CollinsJames Collins
Assistant Vice President at Doctors Hospital (Baptist Health South Florida)Assistant Vice President at Doctors Hospital (Baptist Health South Florida)
Lisdianet HernandezLisdianet Hernandez
Office Administrator at Cuba Moving IncOffice Administrator at Cuba Moving Inc
Dorgelis QuinonesDorgelis Quinones
Customer Service Representative at AthenahealthCustomer Service Representative at Athenahealth