Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Sheyla Flatt

Hudson

Summary

Experienced in public relations, customer service management, and fluent in foreign languages. Seeking to contribute to a team dedicated to delivering exceptional service and focused attention. Committed to ensuring customer satisfaction and upholding standards of excellence.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Executive Summary Coordinator

FOUNTAIN LIFE
02.2024 - Current
  • Duties include medical data entry with medical data research through multiple medical records platforms. Creating presentations for clients’ diagnostics reviews with a team of physicians: doctors, nurses, nutritionists, health coaches, and care coordinators. Program use daily: Grail, Boston Heart, Elation, Sales Force, CNSVS, and Google Drive. Communication platforms include: Microsoft Teams, Slack, Zoom, email and phone calls.

Patient Coordinator Manager

LIGHT TOUCH MED SPA
01.2023 - 01.2024
  • Responsible for the processing of patient services and procedures by managing staff, scheduling treatments, and closing quotes. Helped increase profitability by capitalizing on sales opportunities with my ability to expedite the financial process. Created multiple social media avenues with videos and stories. Management duties: creating and implementing a business development plan, interviewing new hiring staff, assigning tasks and coordinating staff and facility schedule, communicating with clients and responding to inquiries to increase loyalty and satisfaction, maintaining a solid client database following protocols and regulations.

Reception Specialist

AGELESS REJUVENATION CENTER
07.2019 - 05.2022
  • Responsible for providing patients information on invasive and noninvasive procedures. Hands on prescribing Skincare Protocols for them to purchase in office as well as creating and closing quotes on procedures and treatments to address their concerns. Expert on ZO SkinHealth, Alastin, Skinceuticals, Neocutis, Colorscience, Allergan and Restylane products. Worked closely with the Billing Department by ensuring all payments received daily were reflected in the daily reports. Managing the office schedule to direct patients to the right provider explaining policies and procedures. Part of the Promotional Team to participate in events and social media announcements to promote in office and brand specials. Clerical duties: coordinate and maintain patient records, Alle and Galderma Rewards, modify documents by using Microsoft Word and Microsoft Office, mail distribution, company credit card and office keys.

Patient Advocate

GARCIA FACIAL PALSTIC SURGERY
02.2017 - 07.2019
  • Responsible for providing patient information on surgical and non-surgical procedures and treatments. Educating patients on the multiple options and best care for their needs. Hands on prepping the patient for pre-operation surgery protocol and post-operation surgery instructions, as well as scheduling appointments and collecting all payment and selling skincare products to help speed up the recovery and healing. Participated as a model on live TV treatments done in office to promote new technology and expertise. Clerical duties: Follow up with patients and new pending consultations, including Spanish speaking patients who needed a translator or interpreter.

Brand Ambassador

SEG MARKETING
05.2007 - 06.2012
  • I embody the corporate identity in appearance, demeanor, values and ethics. I have the sole responsibility to represent the company in a positive light and express the message of the company in a way through which consumers gain a further understanding of the company values. Responsible for setting up displays, photographing and recording live events in English and Spanish to ensure brand success through social media exposures and awareness of brand exclusivity.

Education

Associate of Arts - Language Interpretation And Translation

Saddleback College
Mission Viejo, CA

Skills

  • Interpersonal skills
  • Operations management
  • Customer-oriented
  • Customer relations
  • Team leadership
  • Administrative skills
  • Problem resolution
  • Motivation
  • Team player
  • Customer retention
  • Sales expertise
  • Bilingual
  • Marketing

Certification

  • ZO SkinHealth Expert Certification SkinPen Precision E-Learning course by Crown Aesthetics
  • ZO SkinHealth Specialist Certification
  • ColorScience Expert Training

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
French
Elementary

Timeline

Executive Summary Coordinator

FOUNTAIN LIFE
02.2024 - Current

Patient Coordinator Manager

LIGHT TOUCH MED SPA
01.2023 - 01.2024

Reception Specialist

AGELESS REJUVENATION CENTER
07.2019 - 05.2022

Patient Advocate

GARCIA FACIAL PALSTIC SURGERY
02.2017 - 07.2019

Brand Ambassador

SEG MARKETING
05.2007 - 06.2012

Associate of Arts - Language Interpretation And Translation

Saddleback College

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