Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sheyla Gonzalez

North Miami,FL

Summary

Meticulous Hostess with background in hospitality industry. Skilled in manning high-volume dining environment and delivering excellent customer service. Flexible and excels under pressure.

Motivated cashier and stocker with 2 years of experience in customer service. Accomplished various tasks daily, handling cash, stocking merchandise and collecting payments with cash registers. Cheerful when assisting customers and coworkers.

Overview

6
6
years of professional experience

Work History

Cashier

Tienda Panamericana Cuba
01.2018 - 03.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Hostess

Chinese Restaurant Cuba
02.2021 - 01.2023
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Housekeeper

Hyatt Centric South Beach
04.2023 - Current
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.

Education

Bachelor of Science - Dental Assistant

Martires De Barbados
Cuba
02.2017

Skills

  • Residential Cleaning
  • Window Cleaning
  • Cleaning Techniques
  • Restroom Detailing
  • Guest Engagement
  • Reservations Management
  • Server Support
  • Customer Service
  • Product Restocking
  • Drawer Balancing
  • Cash Handling

Languages

Spanish
Native or Bilingual
English
Limited Working

Timeline

Housekeeper

Hyatt Centric South Beach
04.2023 - Current

Hostess

Chinese Restaurant Cuba
02.2021 - 01.2023

Cashier

Tienda Panamericana Cuba
01.2018 - 03.2020

Bachelor of Science - Dental Assistant

Martires De Barbados

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Sheyla Gonzalez