Sheyla Rodriguez
La Vergne,TN
Summary
Customer-focused Lead Hostess known for unparalleled productivity and efficient task completion. Possess specialized skills in guest relations, reservation management, and dining area organization. Excel in communication, teamwork, and adaptability, ensuring smooth operation of dining services and enhanced customer satisfaction. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
6
6
years of professional experience
Work History
Lead Hostess
Fleming's Prime Steakhouse & Wine Bar
Nashville, TN
03.2022 - Current
- Greeted customers, answered questions about menu items and specials, and provided general information about the restaurant.
- Provided seating arrangements for guests in accordance with occupancy regulations and customer preferences.
- Monitored dining room activities to ensure quality service standards were met.
- Performed opening and closing duties such as setting up tables, restocking supplies and cleaning work areas.
- Received payment from customers, processed credit cards and issued change or receipts as needed.
- Maintained accurate records of transactions including cash register tapes and guest checks.
- Assisted wait staff with food delivery when necessary.
- Inspected dining room area for cleanliness before each shift began.
- Organized large parties for special events such as birthdays or anniversaries.
- Developed relationships with regular customers to encourage repeat business opportunities.
- Ensured all employees followed health codes set by local government agencies.
- Communicated any issues or complaints to management in a timely manner.
- Followed safety protocols at all times while on the job.
- Assigned tasks to other hostesses based on their skill level or experience.
- Provided assistance to other departments during peak hours if needed.
- Verified reservations prior to seating guests.
Teacher
The Academy Of Westhaven
Franklin, TN
01.2021 - 01.2022
- Developed and implemented lesson plans based on curriculum objectives.
- Provided individualized instruction to meet the needs of all students.
- Maintained a safe and orderly learning environment for all students.
- Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
- Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
- Built and strengthened positive relationships with students, parents and teaching staff.
Line Cook
Olive Garden
Franklin, TN
03.2019 - 01.2021
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Stocked and restocked kitchen supplies as needed.
- Operated various kitchen appliance such as a blender, oven, grill, or stand mixer.
- Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.
- Organized the storage area to ensure that all necessary items were readily accessible.
- Followed health and safety standards to ensure safe working environment for employees and customers alike.
- Monitored product freshness and rotation dates to maintain quality assurance standards.
- Plated dishes according to restaurant presentation standards before delivering them to customers.
Education
High School Diploma -
Franklin High School
Franklin, TN05-2016
Skills
- Staff Training
- Reservations Coordination
- Reservation Management
- Policy Enforcement
- Phone Etiquette
- Task Delegation
- Team Management
- Strong leadership
- Guest Relations
- Guest Engagement
- Detail Oriented
- Customer Service
- Greeting guests
- Cleaning and sanitation
- Positive and professional
- High-volume dining
- Ordering Procedures
- Customer service expertise
- Check payment processing
- Strong interpersonal skills
- Effective Multitasking
- Payment Processing
References
References available upon request.
Timeline
Lead Hostess
Fleming's Prime Steakhouse & Wine Bar
03.2022 - Current
Teacher
The Academy Of Westhaven
01.2021 - 01.2022
Line Cook
Olive Garden
03.2019 - 01.2021
High School Diploma -
Franklin High School
Similar Profiles
Julio C ChavezJulio C Chavez
Dinner Server Assistant at Fleming's Prime Steakhouse & Wine BarDinner Server Assistant at Fleming's Prime Steakhouse & Wine Bar
Haley GiordanoHaley Giordano
Server Assistant at Fleming's Prime Steakhouse & Wine BarServer Assistant at Fleming's Prime Steakhouse & Wine Bar
Erin BussellErin Bussell
Head Hostess/ Key Associate at Fleming's Prime Steakhouse & Wine BarHead Hostess/ Key Associate at Fleming's Prime Steakhouse & Wine Bar
Jerri TaitJerri Tait
Server at Fleming's Prime Steakhouse & Wine BarServer at Fleming's Prime Steakhouse & Wine Bar
Darionte J. CaneDarionte J. Cane
Competitive Intelligence Externship at Expedia GroupCompetitive Intelligence Externship at Expedia Group