Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sheyla Sosa

Newark,NJ

Summary

Dynamic professional with extensive experience in customer service at Sosa Auto Repair and Summit Health. Proven ability in appointment scheduling and cash handling, complemented by strong communication skills. Recognized for enhancing guest experiences and streamlining processes, ensuring efficiency and satisfaction in fast-paced environments.

Overview

5
5
years of professional experience

Work History

Floor Associate

Amazon LLC
Carteret, NJ
03.2023 - 03.2025
  • Prepare orders for customers, picking, packing, and labeling merchandise.
  • Work safety around moving machinery.
  • Check packages and merchandise for damage, and notify vendors.
  • Customer returns.

Patient Service Representative

Summit Health/Medical Group
Berkeley Heights, NJ
07.2023 - 07.2024
  • Greet, check in, and check out patients.
  • Receive patient information, assist with necessary paperwork, verify insurance information, and receive co-pays.
  • Schedule appointments for patients.
  • Review the files and make sure the files are up to date.
  • Referrals/Authorizations

Front Desk Representative

Sosa Auto Repair
Hillside, NJ
01.2020 - 06.2023
  • Greet guests at the front desk, and engage in pleasant conversations while managing the check-in process.
  • Answer guests' calls, emails, and concerns.
  • Collect deposits, payments, cash, and credits.
  • Set appointments for guests.

Education

Diploma Graduate -

Alif Muhammad Nia School
Newark, NJ

Skills

  • Communication Skills
  • Computer Skills
  • Fast learner
  • Critical thinking and problem-solving
  • Appointment scheduling
  • Customer service
  • Cash handling
  • Order processing

Timeline

Patient Service Representative

Summit Health/Medical Group
07.2023 - 07.2024

Floor Associate

Amazon LLC
03.2023 - 03.2025

Front Desk Representative

Sosa Auto Repair
01.2020 - 06.2023

Diploma Graduate -

Alif Muhammad Nia School
Sheyla Sosa