Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Sheyla Valdez

Cerrillos,NM

Summary

Adept at multitasking and organization, I excelled at Lithia Chrysler Jeep Dodge of Santa Fe by streamlining service order flow and enhancing customer service, significantly improving efficiency. My strong work ethic and team player mentality, coupled with proficient computer skills, drove substantial improvements in operational standards and profitability.

Overview

13
13
years of professional experience

Work History

Internal Service Advisor

Lithia Chrysler Jeep Dodge of Santa Fe
Santa Fe, NM
09.2022 - Current
  • Provided administrative support such as filing documents and entering data into computer systems.
  • Compiled accurate estimates for required repairs, using manufacturer's recommended labor times and pricing structures.
  • Resolved discrepancies in warranty coverage for customers.
  • Kept thorough records of service actions and customer information.
  • Processed claims for payment or forwarded to appropriate personnel for further investigation
  • Prepared accurate estimates and work orders based on expected labor and parts requirements for each job.
  • Managed multiple tasks simultaneously while adhering to tight deadlines.

Store Manager

Five Below
Santa Fe, NM
09.2021 - 09.2022
  • Managed daily banking activities such as deposits and withdrawals.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.

Motorclothes Manager

Santa Fe Harley-Davidson
Santa Fe, NM
07.2012 - 06.2021
  • Utilized relationship-focused sales approaches to ensure customers were pleased with their purchases.
  • Oversaw the visual merchandising of products in-store and online to enhance customer experience and drive sales.
  • Developed and implemented strategic merchandising plans to maximize sales and profitability.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Analyzed purchasing trends based on customer order history to identify areas needing improvement or optimization.
  • Ensured quality of purchased products by conducting thorough inspections.
  • Contacted vendors to determine order status and communicate discrepancies with shipments.

Education

GED -

Aztec Homeschooling
Albuquerque, NM
01-2020

Skills

  • Computer skills
  • Service scheduling
  • Customer service
  • Service order flow
  • Multitasking and organization
  • Strong work ethic
  • Team player mentality

Accomplishments

  • Utilizing relationship based selling, I sold over 1.2 million dollars in merchandise during my time with Santa Fe Harley-Davidson
  • Achieved General Merchandise Master Level Certification

Timeline

Internal Service Advisor

Lithia Chrysler Jeep Dodge of Santa Fe
09.2022 - Current

Store Manager

Five Below
09.2021 - 09.2022

Motorclothes Manager

Santa Fe Harley-Davidson
07.2012 - 06.2021

GED -

Aztec Homeschooling

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Sheyla Valdez