Sheyleen Houck-Darling
Tucson,AZ
Summary
Seasoned professional with a proven track record at Dove Transcription Services Co., showcasing expertise in medical terminology and a strong work ethic. Excelled in enhancing document accuracy and maintaining HIPAA compliance, achieving a 99.7% accuracy rate. Renowned for exceptional proofreading skills and fostering physician collaboration, I continuously strive for excellence in every task. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
Work History
Medical Transcriptionist
Dove Transciption Services Co.
03.2003 - Current
- Corrected grammar, spelling, and syntax mistakes in medical records.
- Accurately documented medical dictation to record patient care records.
- Maintained high levels of confidentiality with sensitive patient information following HIPAA guidelines.
- Enhanced accuracy of medical records by transcribing detailed physician dictations.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Improved turnaround time for report generation by efficiently managing transcription tasks.
- Conducted thorough research on unfamiliar terms or phrases during the transcription process which contributed to accurate and comprehensive medical reports.
- Transcribed and edited physician reports from dictation using [Software].
- Documented patient medical histories, vitals and test results in electronic health records system.
- Ensured consistent formatting across all documents, adhering to established templates and style guides for report presentation.
Inbound Customer Service Representative
Sears
04.2010 - 02.2011
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Increased efficiency of call handling by utilizing available resources such as scripts, FAQs, or knowledge base articles when assisting customers.
- Resolved complaints to satisfy customers and encourage future transactions.
- Enhanced customer satisfaction by addressing and resolving inbound calls and inquiries in a timely manner.
- Upheld data security standards while documenting customer interactions within the company''s CRM system, ensuring accuracy and confidentiality.
- Maintained high levels of professionalism by adhering to company policies and guidelines when interacting with customers.
- Exhibited strong multitasking skills on a daily basis by handling multiple phone lines without compromising the quality of service provided.
- Developed strong rapport with customers, fostering long-term relationships that resulted in repeat business.
Legal Transcriptionist
Barbara Catrillo Law Firm
05.2009 - 05.2010
- Demonstrated flexibility in adapting to various types of legal proceedings including civil litigations, criminal trials, and administrative hearings.
- Managed sensitive audio recordings securely throughout the transcription process, safeguarding clients'' data privacy.
- Streamlined transcription processes by utilizing specialized software tools for increased efficiency and productivity.
- Maintained professional growth by attending industry conferences and workshops, staying informed on best practices for legal transcription success.
- Maintained client confidentiality by adhering to legal and ethical guidelines in handling sensitive information.
- Expedited urgent transcript requests from clients, demonstrating dedication to meeting their needs while maintaining quality standards.
Senior Medical Transcriptionist
MedQuist
06.2006 - 10.2009
- Participated in ongoing professional development opportunities to stay current with advances in medical transcription technology, techniques, and regulatory requirements.
- Streamlined transcription processes through the utilization of advanced software tools for audio playback and text entry.
- Assisted in training new team members on transcription best practices, contributing to overall team performance improvement.
- Continuously updated medical terminology knowledge to maintain accuracy in transcriptions across various specialties.
- Ensured consistency of style and format across all transcribed documents according to established guidelines from clients or facilities.
- Collaborated with healthcare professionals to clarify documentation requirements, ensuring accurate and comprehensive records.
- Demonstrated expertise in various electronic health record systems and transcription software, ensuring seamless integration with client systems.
- Contributed to a reduction in turnaround time for report completion by efficiently managing workloads and completing assignments promptly.
- Improved document accuracy by transcribing medical reports with attention to detail and adherence to industry standards.
- Maintained the confidentiality of patient information by following HIPAA guidelines during all transcription processes.
- Documented patient medical histories, vitals and test results in electronic health records system.
- Maintained 99.7% accuracy rate for spelling and content.
Senior Associate for Medical Billing
Dove Transcription Services Co./ El Dorado Medical
10.2005 - 01.2007
- Responded to customer concerns and questions on daily basis.
- Used data entry skills to accurately document and input statements.
- Handled account payments and provided information regarding outstanding balances.
- Audited and corrected billing and posting documents for accuracy.
- Monitored outstanding invoices and performed collections duties.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
Education
Associate of Science - AGEC-S With Intent To Transfer To 4 Year Bachelors
Pima Community College
Tucson, AZ05.2008
Associate of Applied Science - Criminalistics And Criminal Science
Pima Community College
Tucson, AZ05.2008
Skills
- Proofreading expertise
- Records maintenance professional
- Physician Collaboration
- Team Development
- Transcription Software Familiarity
- Strong Work Ethic
- Strong Listening Skills
- Fast Typing Speed
- HIPAA Compliance Understanding
- Document accuracy
- Continuous learning mindset
- Adept multi-tasker
- Electronic Medical Records
- Medical Terminology
- Editing
- Medical terminology expert
- Advanced Grammar Knowledge
- Dictation equipment handling
- Time Management
- Attention to Detail
- Task Prioritization
Timeline
Inbound Customer Service Representative
Sears
04.2010 - 02.2011
Legal Transcriptionist
Barbara Catrillo Law Firm
05.2009 - 05.2010
Senior Medical Transcriptionist
MedQuist
06.2006 - 10.2009
Senior Associate for Medical Billing
Dove Transcription Services Co./ El Dorado Medical
10.2005 - 01.2007
Medical Transcriptionist
Dove Transciption Services Co.
03.2003 - Current
Associate of Science - AGEC-S With Intent To Transfer To 4 Year Bachelors
Pima Community College
Associate of Applied Science - Criminalistics And Criminal Science
Pima Community College
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