Sheylin Martinez
New York,NY
Summary
Dynamic project manager and operations expert with a proven track record at New York City Department of Corrections, adept at driving significant process improvements and strategic project management. Excelled in leveraging excellent interpersonal skills and Microsoft Office proficiency to enhance project outcomes and efficiency. Demonstrated success in fostering stakeholder relationships and advancing organizational goals.
Overview
7
7
years of professional experience
Work History
City Research Scientist Level II /Project Manager
New York City Department of Corrections
Queens, NY
01.2024 - Current
- Take ownership of project issue/risk management process, by contributing to the identification and prioritization of existing, potential issues and risks, and developing strategies to mitigate;
- Serve as the responsible stakeholder in critical DOC project implementation;
- Use sound judgement to identify which issues and risks should be escalated to appropriate stakeholders and prepare relevant reports/documentation;
- Prepare project status reports, presentations, agendas, and maintain applicable supporting documents;
- Track and manage the execution of critical processes across project operations;
- Liaise between DOC leadership and initiative owners to ensure project objectives are achieved and stakeholders are aligned;
- Identify opportunities for process improvements and efficiencies;
- Develop expertise in jail operations and national reform efforts;
- Manage tasks of project coordinator(s) in relation to project development and execution;
- Build and maintain effective relationships with a wide range of individuals in addition to the PMO team, project stakeholders, and external agencies;
- Problem solve and provide suggestions to agency leadership;
- Performing special projects and related duties as assigned
Deputy Director
New York City Health and Hospitals
New York, NY
10.2022 - 10.2024
- Ensure smooth daily operations at all sites through management of program staff and coordination for all critical escalations to leadership in a timely manner
- Provide strategic direction in management of the program budget and any/all changes to program services and/or workflows
- Provide oversight of on-site work to ensure continuous operations and compliance with applicable policy and procedures
- Serve as the primary H+H staff contact on-site at the HERRC for guest communication, vendor coordination, and general service delivery
- Support with invoice and budget reviews and quality assurance testing of contracted work product and sites
- Coordinate with various NYC Health + Hospitals departments (such as Facilities, IT, Supply Chain, and Safety), City agencies, and contracted vendors to ensure adherence to established processes, resolve problems, and identify opportunities for improvement
- Provide timely, routine reporting on a variety of items as requested
- Support and lead site-level efforts to maintain a positive experience for individuals utilizing services
- Support leadership by ensuring they have all necessary operational and administrative tools and by proactively escalating high priority issues and risks for their review as appropriate
- Manage one or more contracted vendors
- Provide supervision and support for 24/7 operations as required
- Other related duties as assigned
Operations Manager
Uno Health
New York, NY
12.2021 - 10.2022
- Company Overview: Health Tech Start Up
- Analyze and improve organizational process and workflow, employee and space requirements, and equipment layout; implement changes
- Manage relationships with key operations agency and develop relationship with agencies across the nation for members
- Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints
- Work closely with GM and management team to set and/or implement policies, procedures, and systems and to follow through with implementation
- Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and customer-service standards; resolve problems; complete audits; identify trends
- Health Tech Start Up
Government Liaison – T2 Liaison
New York City Health and Hospitals in collaboration with Department of Education
New York, NY
07.2021 - 11.2021
- Handles guidance and aftercare for NYC DOE School Buildings COVID- 19 positive caseloads
- Conducts informative calls to school officials about COVID-19 protocols in NYC DOE School Buildings when positive case is received
- Performs and guides school officials about latest COVID-19 protocols and mandates in NYC DOE School Buildings
Community Engagement Specialist/Public Health Advisor II
New York City Health and Hospitals
New York, NY
12.2020 - 07.2021
- Conducts community outreach to locate persons diagnosed with COVID-19 and contacts who were not reached by telephone contact tracing efforts
- Conducts COVID-19 case interviews powered by Salesforce and contact tracing using a trauma-informed, culturally respectful approach that builds trust and facilitates the free sharing of information
- Conducts community-based assessments with cases and contacts and links clients to contact tracing case investigators or other community or City service providers
Fellow & Participant for Weight Watcher’s Capstone Challenge
Braven Accelerator Fellowship
New York, NY
08.2020 - 12.2020
- Team leader for a group project and Learned how to use new technology to facilitate and learn
- Designed, built and tested prototypes virtually
- Presented virtually to a panel of Judges from WW
Contact Tracer for COVID-19
United Health Group
04.2020 - 12.2020
- Company Overview: Work from Home (Data base with all NYC Health + Hospital Patients)
- Call newly diagnosed patients and potentially exposed people
- Interview new patients to identify people potentially infected
- Educate contacts on approved protocol to reduce the risk of spread
- Collect and document personal demographic information into a CRM
- Work from Home (Data base with all NYC Health + Hospital Patients)
Administrative Assistant – Medical Record Specialist
New York Psychotherapy & Counseling Center
Bronx, NY
06.2019 - 06.2020
- Responded to requests for patient records, both within the facility and by external sources; retrieved and transmitted them appropriately
- Prepared new patient charts, gathered documents and information from paper sources and/or electronic health record
- Facilitated patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff
Front Desk Receptionist, Outreach Recruiter | Seasonal
Dominican Women’s Development Center
New York, NY
06.2018 - 08.2018
- Greeted community members and answered their questions in a friendly, conversational manner
- Worked under pressure handling multiple situations at once, while maintaining professionalism
Education
Masters in Science - Organizational Leadership
Herbert H. Lehman College
New York, NY01.2023
Bachelor of Art - Business Administration
Herbert H. Lehman College
New York, NY01.2020
Skills
- Excellent written communication skills
- Excellent verbal communication skills
- Excellent interpersonal skills
- Spanish
- Coherent experience with Microsoft Office applications
- Word
- PowerPoint
- Excel
- Documentation expertise
- Research planning
- Research methods
- Project Support
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
City Research Scientist Level II /Project Manager
New York City Department of Corrections
01.2024 - Current
Deputy Director
New York City Health and Hospitals
10.2022 - 10.2024
Operations Manager
Uno Health
12.2021 - 10.2022
Government Liaison – T2 Liaison
New York City Health and Hospitals in collaboration with Department of Education
07.2021 - 11.2021
Community Engagement Specialist/Public Health Advisor II
New York City Health and Hospitals
12.2020 - 07.2021
Fellow & Participant for Weight Watcher’s Capstone Challenge
Braven Accelerator Fellowship
08.2020 - 12.2020
Contact Tracer for COVID-19
United Health Group
04.2020 - 12.2020
Administrative Assistant – Medical Record Specialist
New York Psychotherapy & Counseling Center
06.2019 - 06.2020
Front Desk Receptionist, Outreach Recruiter | Seasonal
Dominican Women’s Development Center
06.2018 - 08.2018
Masters in Science - Organizational Leadership
Herbert H. Lehman College
Bachelor of Art - Business Administration
Herbert H. Lehman College
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