Sheyloock Fernandez
Edison,NJ
Summary
I want to join a dynamic team for the opportunity to offer people outstanding customer service, apply my experience in this position, and learn new ideas to prepare myself and be successful in giving solutions. Focused on providing professional service and support to every branch visit. Diligent about scheduling appointments, Dedicated Banker well-versed in the process of setting up new customer accounts and following security protocols. Well-organized with strong relationship-building, time management, and documentation skills. Ready to bring one year's experience in related roles to a dynamic position at Wells Fargo. Goal-focused Bank Teller experienced in fast-paced financial environments. Focused on maintaining high levels of accuracy and productivity as well as achieving branch goals. Flexible hard worker ready to learn and contribute to team success. Accuracy-focused banking professional experienced in cash handling, transaction management and fraud prevention. Promotes bank products and services to drive revenue and customer loyalty. Persuasive communicator analytical in solving customers' problems.
Overview
16
16
years of professional experience
Work History
Lead Bank Teller
PNC Bank
Piscataway, NJ
02.2024 - Current
- Provided guidance to other tellers when needed.
- Maintained customer records, including account information and transaction history.
- Ensured compliance with all banking regulations and policies.
- Resolved customer issues or referred them to the appropriate department for resolution.
- Balanced cash drawers daily and maintained accurate records of transactions.
- Monitored ATM machines for any malfunctions or discrepancies.
- Conducted research into customer inquiries regarding account balances, fees, interest rates.
- Identified opportunities to cross-sell products such as savings accounts or credit cards to customers.
- Developed relationships with customers by providing exceptional service in a friendly manner.
- Answered phone calls from customers seeking assistance with their accounts or services provided by the bank.
- Participated in weekly team meetings to discuss customer feedback and suggestions for improvement.
- Implemented security protocols within the branch such as safe deposit box access codes.
- Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Reduced errors by double checking transactions.
- Maintained optimal financial controls by securing funds and making accurate transactions.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Performed special services for customers, ordering bank cards and checks.
- Verified amounts and integrity of every check or funds transfer.
- Prepared official checks for customer and internal bank needs.
- Reported daily averages and shortages to operations department.
- Used customer information to tailor recommendations to promote or sell travelers' checks, savings bonds and cashier's checks.
Bank Teller
Wells Fargo & Company
Somerset And Somerville, NJ
01.2022 - 04.2024
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
- Performed cash handling duties including counting currency, coins and checks.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Followed strict compliance guidelines when completing financial transactions for customers.
- Assisted customers with basic technical issues related to digital banking platforms.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Welcomed customers and offered pleasant service during entire transaction.
- Responded and assisted customers with account inquiries and updates.
- Explained bank services, financial products and applicable fees to customers.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Took on additional shifts during busy periods to minimize staffing shortages.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Identified transaction errors when debits and credits did not balance.
- Performed special services for customers, ordering bank cards and checks.
- Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
• Jewelry Department Sales Representative
Macys Stores
Woodbridge , New Jesey 07095
10.2019 - 02.2021
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Developed key customer relationships to increase sales.
- Achieved monthly sales exceeding $10,000 dollars..
- Created successful strategies to develop and expand customer sales.
- Collected payments and provided accurate change.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Suggested products and services to match customers' stated needs and preferences.
• Customer Service (Data Entry)
Schneider Logistics Transloading & Distribution
Port Reading, NJ
06.2017 - 09.2019
- Answered incoming calls and offered highest level of professionalism and knowledgeable service to every customer.
- Documented conversations with customers to track requests, problems and solutions.
- Communicated information to customers about product quality, value and style.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Filed completed customer orders to begin processing and facilitate smooth shipments.
• Associate Ambassador
Amazon Fulfillment Center
Avenel, NJ
09.2015 - 05.2017
- Maintained professionality and efficiency while working closely with leadership.
- Responded to requests for information from media or designated appropriate spokespeople or information sources for requests.
- Collaborated with teammates to create positive environment for customers.
• Cashier, Customer Service
The Bargain Man Store
Perth Amboy, NJ
10.2011 - 03.2013
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed all sales transactions promptly to prevent long customer wait times.
- Trained new team members in cash register operation, stock procedures and customer service.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Learned roles of other departments to provide coverage and keep store operational.
- Scanned customer purchases and supported transactions to streamline sales process.
- Resolved complex customer issues by identifying source of customer's issue and resolving in timely manner.
- Inspected items for damage and obtained replacements for customers.
- Answered customer quests, provided store information and escorted to desired store areas.
Universal Banker
Vimenca & Western Union Bank
Santo Domingo, Dominican Republic
01.2008 - 10.2010
- Greeted customers and responded to informational requests.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Greeted customers promptly and responded to questions.
- Complied with cash handling procedures to meet regional cashier variance policy.
- Processed customer payments quickly and returned exact change and receipts.
- Built and maintained productive relationships with employees.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Resolved issues with cash registers, card scanners and printers.
- Answered phone calls to assist customers with questions and card orders.
- Delivered tactful discussions and diplomacy when responding to escalating situations.
- Maintained work area and kept cash drawer organized.
- Assisted customers with online banking setup and troubleshooting issues.
- Explained banking products and services such as checking accounts, savings accounts, loans and credit cards to potential customers.
- Provided customer service to clients by answering questions, resolving complaints and processing transactions.
- Opened new accounts for customers, including checking accounts, savings accounts and certificates of deposit.
Education
Associate of Science - • Microsoft Office 365 Word, Excel, PowerPoint, Wi
Middlesex County College
Edison, NJ05.2022
Associate of Science - Business Administration
Middlesex County College
Edison, NJ05.2022
High School Diploma -
CENAPEC
Santo Domingo, DR09.2007
Associate of Science - • English As Second Language
Middlesex County College
Edison, NJSkills
- B2B and B2C sales
- Territory sales
- Sales closing
- Relationship selling
- On-site product demonstrations
- Product and service knowledge
- Customer needs assessment
- Sales development
- Personnel training
- Strategy development
- Sales Forecasting
Timeline
Lead Bank Teller
PNC Bank
02.2024 - Current
Bank Teller
Wells Fargo & Company
01.2022 - 04.2024
• Jewelry Department Sales Representative
Macys Stores
10.2019 - 02.2021
• Customer Service (Data Entry)
Schneider Logistics Transloading & Distribution
06.2017 - 09.2019
• Associate Ambassador
Amazon Fulfillment Center
09.2015 - 05.2017
• Cashier, Customer Service
The Bargain Man Store
10.2011 - 03.2013
Universal Banker
Vimenca & Western Union Bank
01.2008 - 10.2010
Associate of Science - • Microsoft Office 365 Word, Excel, PowerPoint, Wi
Middlesex County College
Associate of Science - Business Administration
Middlesex County College
High School Diploma -
CENAPEC
Associate of Science - • English As Second Language
Middlesex County College
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