Sheymi Alvarez
Fortuna,CA
Summary
Dynamic professional with a proven track record ,
15 years of experienced Medical/ Dental Receptionist adept providing excellent administrative and clerical support in high volume offices. Skilled in maintaining schedules, taking messages, and treating patients with care and respect. Eager to join a new medical office where I can utilize my skills to help others.
Overview
11
11
years of professional experience
Work History
Receptionist
Dr Angeloff DDS
02.2016 - Current
- Managed 3 phone lines and facilitated over 20+ calls a day with clients,vendors, and staff. Maintained confidentiality of information regarding clients and company.
- Confirmed appointments, communicated with clients, and updated client records.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
Receptionist
Dr. Kochendofer DDS
06.2015 - 02.2016
- Greeted 20-30 patients daily while providing new patient paperwork, scanning IDS and insurance cards, and accompanying patients to their waiting room.
- Maintained current and accurate medical records for patients.
- Obtain 100+ pre-authorizatins weekly using specific CPT and ICD-10 codes
- Managed patient files and other paperwork, ensuring all documents are up-to-dateand organized
Call Center/Spanish Translator
Open Door Community Health Centers
11.2013 - 06.2015
- Ensured accuracy of data by keeping track of all customer calls via spread sheets and company software
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Utilized active listening to identify patients needs and provide accurate solutions
- Provided prompt patients support with a professional ,friendly and patient attitude
Education
High School Diploma -
Eureka High School
Eureka, CASkills
- Ability to Work Under Pressure
- Critical thinking and problem solving
- Fast Learner
- Computer Skills
- Ability to Multitask
- Ability to Work in a Team
Languages
Spanish
Full Professional
Timeline
Receptionist
Dr Angeloff DDS
02.2016 - Current
Receptionist
Dr. Kochendofer DDS
06.2015 - 02.2016
Call Center/Spanish Translator
Open Door Community Health Centers
11.2013 - 06.2015
High School Diploma -
Eureka High School
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