SHEYNIQUA MOSSIAH
Cleveland,US
Summary
I am a dedicated team member with excellent communication skills and a pleasant demeanor. Always open to learning and advancing my knowledge on different tasks. Fast learner, and a team player who thrives individually. A Goal-oriented and results-driven professional. I am adept at scheduling appointments, organizing mail, and collecting messages. I am reliable, organized, and on time every time. Eager to learn and succeed in every course I take. I have excellent listening skills combined with a detail-oriented and attentive nature. I am a problem-solver with 2 years of experience in customer service I have strong planning skills and I am extremely efficient and accurate. I am a flexible and adaptable professional with experience serving as the first point of contact for customers, answering phone questions and inquiries, and adhering to security regulations. I am looking for a job that will provide me with new challenges as well as opportunities for career growth and advancement. Customer direction Cash drawer balancing High volume transactions Excellent verbal communication Heavy lifting Customer service Cash Handling Cleaning and sanitizing Customer/Client relations Scheduling Administrative support Verbal and written communication Customer-service oriented Attention to detail Personable and outgoing Professional demeanor Multitasking strengths High efficiency Mail handling
Overview
3
3
years of professional experience
Work History
Team Member
Aj Forthye
01.2023 - Current
- Kept work areas clean, organized, and safe to promote efficiency.
- Contributed to team success by completing jobs quickly and accurately.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals and learned all required tasks quickly to maximize performance.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for to go orders and room service.
- Trained new team members by relaying information on company procedures, system management and over all flow of the restaurants and the task required through the shift.
Cashier
ALDI
11.2022 - 12.2022
- Credit cards, gift cards, cash payments, and coupons were all processed by me
- Immediately informed the manager of any accidents, injuries, or unsafe working conditions
- Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors, emptying trash cans, cleaning the bathrooms, offices and etc
- Provide excellent customer service by scanning and bagging groceries quickly and courteously.
Service and Retention Specialist
Tanya D. Howard, Allstate Insurance
05.2022 - 11.2022
- Kept track of requests, problems, and solutions by documenting conversations with customers
- Increased customer satisfaction ratings by providing valuable insights into customers' needs and expectations
- Followed up on 20-60 calls per day, voice messages, texts, and emails from customers
- Provided excellent customer service by following up on issues, being consistent with changes or upcoming payments, and learning more about the customers I'm servicing
- Prevented key account losses by investigating discrepancies and taking corrective action
- Looked at customer account information to figure out what was wrong and how to fix it
- Shared detailed information about policies and coverage options to assist customers in making decisions
- Cultivated meaningful relationships with customers and drove business development by delivering policy knowledge
- Kept meticulous records of all customer accounts, including actions taken, issues resolved, and document data
- Investigated technical issues using my knowledge base and personal experience to complete timely resolutions
- Devised and implemented process improvements in order to reduce workloads and improve callback efficiency
- Kept up to date on store policies regarding payments, returns, and exchanges in order to provide each customer with prompt and accurate service
- Explained billing procedures to customers, processed payments, and assisted with payment options setup
- Maintained a calm, friendly demeanor with upset customers to de-escalate stressful situations.
Sales Representative
The Solutions Center
03.2022 - 05.2022
- Used Microsoft system to keep track of important account and sales information in the company database
- Read a given script to customers in order to promote sales.
Crew Worker
Wendy's
12.2021 - 03.2022
- Effectively communicated with kitchen staff about customer allergies, dietary requirements, and other special requests
- Cleaned, sanitized, and organized food speed racks, bins, and dry storage racks to keep food storage areas neat and prevent food- borne illness
- Explained how various menu items are prepared and described ingredients and cooking methods to customers to provide a positive dining experience
- Kept the indoor and outdoor dining areas clean by removing trash, wiping down tables, and restocking napkin dispensers
- Kept the tables clean by clearing dirty dishes, wiping down surfaces, and refreshing glasses
- Kept meticulous records of what customers wanted and ordered
- Restocked condiments, beverages, and supplies while keeping the service areas clean
- Immediately informed the manager of any accidents, injuries, or unsafe working conditions
- Helped customers by answering their questions and completing their requests
- Used cash registers and POS systems to request and record customer orders and compute bills
- Counted cash in the register drawer to keep the register balanced at the start and end of each shift
- Kept well-stocked cashier lanes and store shelves to promote strong sales
- Handled customer complaints and took the necessary steps to resolve their problems.
Crew Member/Cashier
Rally's
06.2021 - 12.2021
- Conducted surveys of club members and visitors to determine customer satisfaction and identify areas that needed to be improved
- Maintained a high level of professionalism and calmness with all personnel even in high-stress situations
- Immediately informed the manager of any accidents, injuries, or unsafe working conditions
- Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans
- Processed new orders quickly and accurately, completing 225+ daily transactions
- Helped customers by answering their questions and completing their requests
- Used cash registers and POS systems to request and record customer orders and compute bills
- Counted cash in the register drawer to keep the register balanced at the start and end of each shift
- Add up all of the payments I've received throughout the day
- Kept well-stocked cashier lanes and store shelves to promote strong sales
- Wrapped and bagged items for customers to protect them from damage and make them easier to transport
- Prepared hot beverages such as coffee and tea according to customer requests
- Prepared orders for customers by arranging food items on serving trays and placing them in take-out packaging
- Mixed soft drinks, water, slushies, and milkshake beverages after filling them
- As well as ice cream and sundaes
- Followed the food safety procedures outlined in company policies as well as health and sanitation regulations to avoid food-borne illness
- Wiped down counters and sanitized equipment to keep the food prep and dining areas clean
- Thoroughly washed and sanitized all dishes, glassware, and silverware after each use
- Took orders by listening to customers and recording menu selections, substitutions, and add-ons.
Crew Member/Cashier
Taco Bell
10.2020 - 06.2021
- Kept track of line processes to ensure quality, quantity, and presentation were all consistent
- Kept track of line processes to ensure that quality, quantity, and presentation remained consistent
- Scraped, washed, and efficiently restacked dishware, utensils, and glassware to keep the kitchen ready for customer demands
- Made food according to recipes, portioning, cooking, and waste management guidelines
- Deep fried and grilled a variety of foods, including Cinnabon, chalupas, potato wedges, cinnamon twists, etc
- Quickly received food orders from cashiers and cooked items in order to finish the entire order and serve it hot
- Cleaned the grills, griddles, ovens, and fryers to sanitize the kitchen surfaces and equipment
- Used a sanitizing spray to clean the counters, food prep areas, and equipment to reduce the risk of cross-contamination
- Wrapped and stored unused food in appropriate containers and placed it in the refrigerator to avoid spoilage
- Efficiently distributed food to team members in a high-volume environment
- Maintained a high level of consistency and accuracy when preparing identical dishes multiple times in one shift
- Provide excellent customer service by monitoring and bagging orders quickly and courteously, as well as taking customer orders.
Education
High School Diploma -
Cleveland School Of The Arts
Cleveland, OH05.2021
Skills
- Memorization and recall
- Telephone skills
- Sorting and labeling
- Effective planning
- Research
- Filing
- Creative problem solving
- Listening skills
- Microsoft Excel
- Typing proficiency
- Critical thinking
- Spreadsheets
- Active listening
- Detail-oriented
- Self-motivated work ethic
- Problem resolution
- Document scanning
Timeline
Team Member
Aj Forthye
01.2023 - Current
Cashier
ALDI
11.2022 - 12.2022
Service and Retention Specialist
Tanya D. Howard, Allstate Insurance
05.2022 - 11.2022
Sales Representative
The Solutions Center
03.2022 - 05.2022
Crew Worker
Wendy's
12.2021 - 03.2022
Crew Member/Cashier
Rally's
06.2021 - 12.2021
Crew Member/Cashier
Taco Bell
10.2020 - 06.2021
High School Diploma -
Cleveland School Of The Arts
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