Shezarrah Keane
Realtor
Charlotte,NC
Summary
Human Resources Professional with a 13-year administrative HR career distinguished by commended performance and proven results. Background in HR generalist affairs, including experience in employee recruitment and retention, staff development, mediation, conflict resolution, benefits and compensation, HR records management, HR policies development and legal compliance. Demonstrated success in negotiating win-win compromises, developing teambuilding programs, and writing personnel manuals, corporate policies, job descriptions and management reports. Military veteran and spouse with service in Operations Desert Shield and Joint Endeavor. Talented Realtor with exceptional marketing skills and property sales background. Enthusiastic professional with drive and determination to succeed in new business development. Excellent communicator skilled at relating with people at all levels and offering flexibility of working well on teams or individually. Well-qualified Performance Facilitator with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Accomplished Real Estate Agent skilled at evaluating and marketing investment properties through large scale open houses. Expertly analyzes comparable property, short sale and foreclosure statistics to realize clients' best possible financial return. Well-developed network of real estate professionals, mortgage lenders and inspectors.
Overview
21
21
years of professional experience
3
3
Certifications
Work History
Broker/Realtor
05.2015 - Current
- Work with residential clients to secure homes and rentals
- Serve as primary customer service professional for direct sales calls and client support
- Show customers potential homes, assist team members in showing homes and rentals
- Assist customers in the evaluation and listing of residential homes
- Do initial research on area homes to find comparable properties.
Quality Assurance/Performance Facilitator
Arise Virtual Solutions
Miramar, FL
04.2009 - Current
- Supervise sales, technical and customer service support staff for various clients
- Coach and mentor individuals on client standards and expectations
- Possess ability to clearly understand the needs of the client-customer while having knowledge of the product or services offered
- Train new employees on clients' applications Resolve product or service problems by clarifying customer complaints.
Billing Coordinator
Atlantic Coast Home Care Agency
Charlotte, NC
11.2008 - 08.2009
- Processed weekly billing for Home Care Agency
- Submitted reimbursement requests to Medicaid via CMS-1500 system
- Researched prior submissions for accuracy and maximum reimbursement
- Assisted agency coordinators with In-home Aide staffing and recruitment efforts
- Performed in-home inspections to ensure compliance with prescribed care standards.
Franchise Owner
CareersUSA
Charlotte, NC
07.2006 - 10.2008
- Owner, operator and executive of a successful recruiting and staffing agency
- Performed new business development and new client acquisitions
- Increased productivity, efficiency, employee satisfaction, repeat business, revenue and profit
- Reviewed weekly payroll, timesheets, 1099 & W-2, budgets, cost reductions, billing rates, pay rates and maintained healthy competitive profit margins
- Performed staffing sales and recruiting responsibilities
- Conducted performance evaluations, took corrective actions and counseled individuals regarding their performance, held exit interviews and administered terminations
- Performed sales and marketing efforts, business development and new client acquisitions
- Human Resources responsibility for in-house and contract employees including payroll processing, compensation, pre-employment testing/screening, performance appraisals, counseling, temporary staff retention and terminations
- Successfully placed individuals in various temporary, temporary to hire and direct hire positions
- Responsible for over 1 million dollars in sales within 2 years
- Increased initial business by 40% in less than 1 year.
Program Assistant
Central Michigan University, Hawaii
Schofield Barracks, HI
07.2005 - 12.2005
- Increased marketing efforts, enrollments and prospective student awareness at the Tripler Army Medical Center location
- Assist students with academic and financial needs such as admissions procedures, degree requirements, registration procedures, tuition assistance, and Veterans Assistance benefits
- Market program to prospective students and educational counselors
- Provide support for faculty members by ordering textbooks, providing necessary paperwork, and ensuring that necessary supplies are provided
- Serve as liaison between main campus and various Center Education Services Officers
- Traveled extensively between 3 education centers for student customers’ convenience and program success.
Human Resources Contractor
US Army Garrison, Hawaii, Resources
Schofield Barracks, HI
03.2005 - 07.2005
- Helped employ a pilot program designed by the US Army’s Department of Human Resources to streamline the deployment process for over 3000 officers and enlisted personnel
- Performed a wide variety of tasks in one or more areas pertinent to assignment, separation, retirement, deployment, mobilization, and other actions for Officer and Enlisted personnel assigned to the 25th Infantry Division
- Established and maintained all required forms, records, and files pertaining to assigned work as well as making additions, revisions, or deletions to records or files to keep them current, complete and accurate in accordance with regulations, policies and procedures
- Interviewed personnel by phone, email or in person to obtain required information for competing separation and reassignment actions, resolving issues concerning military pay, and or assisting soldiers with deployment/redeployment processing
- Utilized various databases to prepare a variety of materials involving the common terminology and methodology of the section for which the work was performed.
Staffing and Training Manager
Staffing Partners/Pacific Personnel
Honolulu, HI
05.2002 - 03.2005
- Engaged in corporate recruiting for various businesses in the Honolulu, HI area
- Responsible for developing position requisitions based upon manager requests and developing sourcing plans for qualified candidates
- Wrote advertisements for and maintained company advertising program
- Conducted on-site client meetings to ascertain business needs and observe work environments for job candidates
- Conducted first-level interviews to screen applicants for appropriate job assignments
- Solely responsible for conducting permanent legal placements including consistent recruitment of legal secretaries for various firms
- Trained new employees
- Responsible for conducting fair labor compliance and non-discrimination issue meetings.
Education
Master's Degree - Human Resources
Central Michigan University
Skills
REA use
Marketing and advertising
Loan processing
Property tours and inspections
Leasing and sales
Business Development
Administrative support
Database Management
Property marketing
Negotiation
Lending
Appraisals
Staff Management
Contract Negotiation
Property management
Mortgage counseling
Property assessments
Home inspections
Buyer contracts
Real estate development
Appraisal procedures
Real estate law
Notary Public
Lender relations
Market monitoring
Presenting
Business consultant
Innovative marketing strategist
Comparative market analysis
Virtual tour creation
[Software] expert
Rental management
Expert closer
Contracting
Marketing and promotions
House showings
Client-oriented
Strong organizational skills
Sales closing
REO and foreclosure specialist
Works well independently
MLS expert
Market research data entry
Loan officer
GREEN designation experience
Excellent teamwork
CMA software knowledge
Active [State Name] Real Estate License
Accomplished in commission sales
Financing requirements
Accredited Buyer Representative (ABR)
[Specialization] sales
Fluent in [Language]
[State] Association of Realtors
Investment property expert
[Specialization] property sales
Quality assurance
Affiliations
Realtor - National Association of Realtors
Certification
Licensed Realtor - May 2015
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Broker/Realtor
05.2015 - Current
Quality Assurance/Performance Facilitator
Arise Virtual Solutions
04.2009 - Current
Billing Coordinator
Atlantic Coast Home Care Agency
11.2008 - 08.2009
Franchise Owner
CareersUSA
07.2006 - 10.2008
Program Assistant
Central Michigan University, Hawaii
07.2005 - 12.2005
Human Resources Contractor
US Army Garrison, Hawaii, Resources
03.2005 - 07.2005
Staffing and Training Manager
Staffing Partners/Pacific Personnel
05.2002 - 03.2005
Master's Degree - Human Resources
Central Michigan University