SHEZWIN HAZRAT DHUKA
Calgary
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Customer Services Specialist
ALBERTA BLUE CROSS
08.2022 - 06.2024
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Conducting research and analysis to determine the root of problems, and independently makes decisions on how to handle problems or unusual situations
- Making suggestions for ways of improving workflows and processes
- Tracked customer interactions using CRM software, helping the team identify trends and areas of improvement in service delivery.
- Log all calls for statistical purposes
- Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
Financial Services Representative
CIBC
10.2021 - 02.2022
- First point of contact for clients calling in with questions or requests related to their banking needs
- Work in fast-paced environment and deepen relationships, quickly resolve issues and identify opportunities to match clients with the right products and solutions that will enable their financial success
- Foster key relationships with clients, understand their financial and personal goals, provide informative and tailored service, and recommend the right products and solutions that will help their financial success
- Processed account transactions, credit and debit payments, check deposits and stop payments
- Identified relevant bank programs and services and made suggestions to customers and opened accounts
MANAGER
BOOSTER JUICE REGINA
01.2019 - 01.2022
- Established and updated work schedules to account for changing staff levels and expected workloads to uphold successful operations strategies and maximize business success.
- Conducted monthly inventories of raw materials and components on work floor
- Recorded inventory sales into organization's weekly income report and notes about progress and changes to be made
- Hired and trained employees for various positions throughout the store
- Quickly determined customers needs, and developed solutions to meet needs
- Participated in regional meetings and offered valuable feedback
- Maximized performance by monitoring daily activities and mentoring team members
ACCOUNTING ASSISTANT/ ADMINISTRATOR
GIRISH, BAVISHI & CO
07.2017 - 08.2018
- Prepared accurate tax returns for individuals, partnerships, corporations, and non-profit organizations, maximizing deductions and credits.
- Maintained all financial records and account reconciliation
- Collaborated with senior Tax Associates to develop solutions for complex tax issues, ensuring compliance and minimizing liabilities.
- Complied with all federal and state legal requirements
- Remained up-to-date on existing and changing legislation
- Prepared reports on accounts payable and accounts receivable
Accounting Assistant
MY EDUCATIONAL GUIDE
02.2016 - 06.2017
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Handled day-to-day accounting processes to drive financial accuracy.
Education
Certificate - Business Administration
University of Regina
Regina, SKBBA - Management Studies
University of Mumbai
Skills
- Bookkeeping
- Administrative Support
- Data Processing
- Tax Preparation
- Operations Management
- Inventory Control
- Performance Analysis
- Revenue Generation
Timeline
Customer Services Specialist
ALBERTA BLUE CROSS
08.2022 - 06.2024
Financial Services Representative
CIBC
10.2021 - 02.2022
MANAGER
BOOSTER JUICE REGINA
01.2019 - 01.2022
ACCOUNTING ASSISTANT/ ADMINISTRATOR
GIRISH, BAVISHI & CO
07.2017 - 08.2018
Accounting Assistant
MY EDUCATIONAL GUIDE
02.2016 - 06.2017
Certificate - Business Administration
University of Regina
BBA - Management Studies
University of Mumbai
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