Summary
Overview
Work History
Education
Skills
Timeline
References
Education and Training
Generic

Cornelia Scott

Ocala,FL

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Extra Space Storage
01.2025 - 03.2025
  • Resolved customer inquiries efficiently, ensuring satisfaction and retention.
  • Managed complex escalations, providing timely solutions for challenging issues.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed tailored vacation packages based on clients' preferences and budget constraints.

Vacation Sales Representative

Vacation Innovations
01.2023 - 09.2024
  • Conducted research on competitive vacation packages and rates.
  • Resolved customer complaints in a timely manner.
  • Developed customer relationships to facilitate sales.
  • Processed payments for customers according to established guidelines.
  • Delivered top quality customer service, growing loyal client base.

Corporate Coach

Vacation VIP
06.2022 - 10.2022
  • Assessed training program effectiveness on a regular basis and improved upon deficient areas.
  • Managed recruitment, training, and development for a highly effective sales team.
  • Developed and led group training courses to align with corporate sales and service goals.
  • Trained and mentored numerous new personnel hired to fulfill various roles.
  • Advised executives on best practices for employee growth and productivity goals, consistently helping companies achieve maximum sales goals.

Reservations Agent

Vacation VIP
06.2019 - 06.2022
  • Provided customers with information about availability and pricing.
  • Resolved various issues and discrepancies for customers.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Utilized Systems to input all key data into hotel's database system.

Sales Supervisor

Vacation VIP
03.2019 - 06.2020
  • Effectively coached team members to reach weekly and monthly sales goals.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Promoted exceptional customer service by engaging clients on sales floor.

Sales Representative

Vacation VIP
06.2016 - 03.2019
  • Increased sales by offering advice on purchases and promoting additional products.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Retained excellent client satisfaction ratings through outstanding service delivery.


Education

High School Diploma -

Cypress Creek High School
Orlando, FL
05-1996

Skills

  • Customer Service
  • Product Knowledge
  • Call center experience
  • Conflict resolution
  • Computer proficiency
  • Call Management
  • Research
  • Payment processing
  • Data entry

Timeline

Customer Service Representative

Extra Space Storage
01.2025 - 03.2025

Vacation Sales Representative

Vacation Innovations
01.2023 - 09.2024

Corporate Coach

Vacation VIP
06.2022 - 10.2022

Reservations Agent

Vacation VIP
06.2019 - 06.2022

Sales Supervisor

Vacation VIP
03.2019 - 06.2020

Sales Representative

Vacation VIP
06.2016 - 03.2019

High School Diploma -

Cypress Creek High School

References

References available upon request.

Education and Training

other

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