Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Shionie` Williams

New York, New York, United States,NY

Summary

Dynamic bartender with extensive experience, recognized for training staff and enhancing customer satisfaction through exceptional service. Qualified with robust background in hospitality and mixology. Successfully crafted diverse cocktails and ensured responsible alcohol service, and contributes to high repeated business.


Overview

12
12
years of professional experience
1
1
Certification

Work History

Bartender

Jitjatjo
10.2017 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.

Head Bartender

Bubby's
05.2024 - 08.2024
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
  • Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
  • Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.

Bartender

Lexa Bar and Beso Lounge
10.2017 - 11.2017
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.

Concession Stand Worker

Yankee Stadium
02.2014 - 07.2017
  • Used cash register to tender change and process cash and credit card payments.
  • Ensured customer satisfaction through accurate order taking and prompt delivery of food items.
  • Handled customer complaints calmly and professionally, working towards swift resolutions that maintained positive relationships with patrons.
  • Adhered to health and safety regulations, maintaining proper food handling practices at all times.
  • Responded to customer complaints to help resolve issues.
  • Maintained high standards of customer service in high-volume, fast-paced operations.
  • Bartending. Serving Alcoholic beverages, pouring wines, beers, and ciders.
  • Maintained clean, organized workspace according to operational standards.
  • Assisted in inventory management, keeping track of stock levels and promptly ordering supplies as needed.

Event Specialist

Jacob Javits Center
09.2016 - 04.2017
  • Led onsite execution of events, overseeing setup, breakdown, troubleshooting any issues as they arose while maintaining composure under pressure for a professional outcome every time.
  • Interfaced with clients to understand event objectives.
  • Managed event logistics and operations.
  • Elevated guest satisfaction by addressing concerns promptly and professionally during events.
  • Analyzed post-event feedback, implementing improvements based on insights gained for future success rates of the events organized.
  • Upheld best practices for budgeting, projects, timelines, and presentations while developing detailed planning strategies.
  • Utilized social media to promote events and increase attendance.
  • Bartender to prompt newly released marketed items.
  • Served and poured alcohol to guest.
  • Utilized mixology skills to mix and serve cocktails at customers request.

Education

ABC Training Center
Bronx, NY
11-2017

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Patience and tolerance
  • Cleanliness and hygiene
  • Customer service expertise
  • Responsible alcohol service
  • Complex Problem-solving
  • Hospitality service expertise
  • Service-oriented mindset
  • Cash register operation
  • Food service
  • Suggestive selling
  • Alcohol awareness
  • Beverage preparation
  • Drink preparation techniques
  • Food running
  • Health codes compliance
  • Food preparation

Certification

  • Certified Food Protection Card, New York State Department of Health and Mental Hygiene - 10/15
  • TiPs Certified Training - 06/21/2024 - 06/21/2027

Timeline

Head Bartender

Bubby's
05.2024 - 08.2024

Bartender

Jitjatjo
10.2017 - Current

Bartender

Lexa Bar and Beso Lounge
10.2017 - 11.2017

Event Specialist

Jacob Javits Center
09.2016 - 04.2017

Concession Stand Worker

Yankee Stadium
02.2014 - 07.2017

ABC Training Center

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