Shia Hamilton

(Lia Honda of Enfield)

• Developed and maintained strong relationships with customers to ensure repeat business.
• Performed essential administrative duties such as filing paperwork, answering phones, and scheduling appointments.
• Estimated labor and material for parts, and costs for assembly, repair, or installation.

(Toyota, Honda, and Nissan)

• Created reports detailing daily activities such as appointment schedules, cancellations, no-shows.
• Maintained electronic customer database to round up repeat business.
• Provided excellent customer service by answering inquiries regarding product, part availability, or pricing information.
• Kept abreast of coupons, direct mailings and advertisements related to customer sales inquiries.
• Assisted customers with scheduling appointments for service, maintenance, repairs, and other needs.

(BMW, Mini, Lexus, Mercedes, Audi, Acura)

• Provided quality service to customers, ensuring that dealership standards and expectations were met.
• Managed SOPs (Special Ordered Parts).
• Assisted the Sales and Finance/Accounting Department with customer communication and escalations.
• Followed required scripts and guidelines for inbound and outbound sales calls.
• Assisted customers with scheduling appointments for service, maintenance, repairs, and other needs.
• Provided timely, courteous, and knowledgeable responses to information requests.

• Used portable electronic scanner to track parcels and record tracking progress.
• Sorted and placed materials or items on racks, shelves, or bins for transport to the recipient or destination.

• Ensured that each guest was served courteously, quickly, and efficiently.
• Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
• Counted and balanced cashier drawers.