Shiabe Bok Pangelinan
San Diego,CA
Summary
Hardworking and talented sales professional with extensive experience in product sales and assessing client needs. With over 14 years of Established background as Professional Audio sales representative in Music Retail.
An organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
14
14
years of professional experience
Work History
Sales Representative
Guitar Center
Los Angeles, CA
12.2016 - 10.2022
- Professional Audio Sales, Customer Service, Financing, Product Specialist.
- Handling cash, printing, and documentations, Answering Telephones
- Very Knowledgeable in Professional Audio Gear/Software's
- Trouble shooting and assisting Customers with installations of gear or Software . While Providing top notch customer service on and off the sales floor.
- Re- Stocking, Actively merching to help keep me and my Teams department work area a safe, clean, and efficient one.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
- Increased sales by offering advice on purchases and promoting additional products.
Touring Musician/Music Producer
San Diego , CA
02.2011 - Current
- Professional Keyboardist, Keyboard Programmer, Musical Director
- Certified Logic, Abelton, Studio one, DAW software user.
- Performed over 300 of shows. Toured all over United states and outside countries. Worked with 40 different artists.
- Selected appropriate pieces to meet performance needs and showcase skills.
- Conducted ensemble at rehearsals and during both live and recorded performances.
- Promoted musical career by maintaining website or social media presence.
- Selected music carefully in order to achieve balance of musical styles on program.
- Collaborated with performers and producers to determine and achieve desired sound for production.
- Selected appropriate pieces to meet performance needs and showcase skills
- Conducted ensemble at rehearsals and during both live and recorded performances
Chipotle Crew Member
Chipotle Mexican Grill
Los Angeles, CA
09.2015 - 02.2016
- Maintained High standards of customer service during high-volume, fast paced
- Crew Members usually work in fast food restaurants and are responsible for food preparation, customer service, and maintaining cleanliness
- Became familiar with products to answer questions and make suggestions.
- Examples of Crew Member duties are greeting customers, taking orders, answering to inquiries, preparing dining areas, ensuring quality control, and cleaning cooking utensils.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Utility Team player I have worked in all positions on job site.
Sales Representative
Townhouse Furniture & Appliances/Yamaha Music Cent
Maite , Guam
05.2011 - 09.2015
- Courteously customers and efficiently process transaction within busy, fast-paced retail environment
- Operate Cash register, scanners and computer to itemize and total customer purchase
- Collect payments and make change for cash transactions
- Balance cash register at the end of each shift
- Assist with store stocking, floor-sets and opening/closing procedures
- Assist with store returns, purchasing store protection plans and service packages
- Scheduling in-home services via online interface
- Answer telephone inquiries from customers and stores regarding the status of units and other service issues
- Assist customers with In Housing contracts and invoices
- Assist with new Employee training including store policies, services, and financing options
- Provide quality customer services on all deliveries
- Warehouse
WareHouse
TownHouse Furniture & Appliance Store
Maite , Guam
12.2011 - 05.2012
- Receiving
- Assembling furniture
- Deliveries
- Displaying products on floor
- Trouble shooting problems for customers
- Handling and operating pallet jack and fork lift
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Consistently lifted materials weighing as much as 50-100 pounds.
Event Coordinator/Production Manager
San Diego, CA
- Managed administrative logistics of events planning, event booking and event promotions.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Supervised onsite team of caterers, audio-visual technicians, and facility management team.
- Staging/Backline Set up for Concert ground performers and performances
- Fulfilled contractual obligations for rehearsal and day of event coordination.
- Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Education
Certification in X-ray Technician -
Bright wood College
EMT - undefined
Guam Community College
Certification -
Simon Sanchez High School
Guam2011
Skills
- Professional Sales & Customer Service
- Project Requirements
- Store Policies and Procedures
- Excellent Written and Verbal Communication
- Financial Transactions
- Ability to Lift 50 Pounds or more
- Merchandise Receiving and Handling
- Strong Communication and Interpersonal Skills
- Product and Service Knowledge
- Professional Touring Keyboardist and keyboard programming
- Music Recording Software, and Live Audio Technologies
- Event Coordinator and Production Management
- Tour Manager
Timeline
Sales Representative
Guitar Center
12.2016 - 10.2022
Chipotle Crew Member
Chipotle Mexican Grill
09.2015 - 02.2016
WareHouse
TownHouse Furniture & Appliance Store
12.2011 - 05.2012
Sales Representative
Townhouse Furniture & Appliances/Yamaha Music Cent
05.2011 - 09.2015
Touring Musician/Music Producer
02.2011 - Current
Event Coordinator/Production Manager
Certification in X-ray Technician -
Bright wood College
EMT - undefined
Guam Community College
Certification -
Simon Sanchez High School
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