Shiah Smith
Jacksonville,FL
Summary
At Wawa, excelled as a Customer Service Associate by leveraging outstanding communication and Technology skills to enhance customer satisfaction and streamline operations. Demonstrated exceptional problem-solving and team collaboration, significantly improving customer engagement and operational efficiency. Achieved notable success in multitasking and adapting to fast-paced environments, ensuring seamless service delivery.
Overview
1
1
year of professional experience
Work History
Customer Service Associate
Wawa
05.2023 - Current
- Greet and provide an enjoyable shopping experience for all customers. Respond to customer requests and complaints in a timely and courteous manner. Utilize the GREAT customer service and customer recovery model to ensure customer engagement.
- Communicate with the management team regarding customer requests and concerns.
- Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Maintain proper cash levels in register drawer and change machines. Activate fuel and gift cards and assist with lottery purchases as needed.
- Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol.
- Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles.
- Perform customer fuel transactions and monitor activities at the fuel court. Stop fuel pumps if necessary.
- Prepare all made to order food and/or beverages according to recipe or customer specifications.
- Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Ensure coffee thermals are filled and working properly.
- Ensure the proper execution of assigned foodservice and beverage programs and procedures.
- Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills.
- Follow proper coding procedures. Check expiration codes, face and inspect all items. Pull expired items, document and discard.
- Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawa’s policy manual, training materials and other publications.
- Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.).
- Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards.
- Complete other tasks as assigned by store management.
Education
No Degree -
Sandalwood Highschool
Jacksonville, FL07-2025
Skills
- Customer Service
- Customer Support
- Problem Resolution
- Team Collaboration
- Time Management
- Flexible and Adaptable
- Multitasking
- Excellent Communication
- Computer Skills
- Microsoft
- Basic computer skills
Timeline
Customer Service Associate
Wawa
05.2023 - Current
No Degree -
Sandalwood Highschool
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