Shi'an Markham
Des Moines,IA
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
Work History
Patient Access
Conifer
03.2022 - Current
- Provided exceptional customer service while guiding patients through complex insurance plans and payment options.
- Provided excellent customer service to patients and medical staff.
- Organized patient records and database to facilitate information storage and retrieval.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Reduced patient wait times by effectively prioritizing tasks and delegating responsibilities among team members.
- Answered incoming calls, scheduled appointments and filed medical records.
- Facilitated efficient bed management by coordinating admissions, transfers, and discharges between units within the hospital setting.
- Maintained compliance with HIPAA regulations, safeguarding sensitive patient information throughout all stages of the registration process.
- Contributed to departmental goals by consistently meeting or exceeding established performance metrics related to productivity, quality, and service excellence standards.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Screener
Aerotek
09.2020 - 04.2022
- Enhanced candidate screening processes by implementing efficient applicant tracking systems and background check procedures.
- Streamlined the hiring pipeline for better candidate experience and reduced timetohire.
- Maintained accurate records of candidate information, facilitating effective communication between HR and hiring teams.
- Improved interview scheduling efficiency by coordinating with multiple stakeholders, ensuring a smooth experience for both interviewers and candidates.
- Evaluated pre-employment assessments results to ensure proper alignment between candidate skills and position requirements.
- Stayed up-to-date with industry trends and best practices regarding talent acquisition strategies, continuously refining screening approaches.
- Developed training materials for new screeners on best practices, improving overall team efficiency and consistency in evaluation methods.
- Partnered with external recruiting agencies when necessary, expanding the pool of available talent for hard-to-fill positions.
- Assisted in the development of job descriptions, highlighting key responsibilities and requirements to attract qualified candidates.
Teacher's Assistant
11.2019 - 08.2020
- Instructed students under direction and guidance of teachers
- Enforced rules for behaviors and procedures for maintaining order among other students
- Ensured safety and welfare of students in the classroom
- Served as Cultural broker and linguistic bridge between teachers and parents
- Discussed in class-issues and learning interaction with teachers and parents
- Provided ongoing communication between student’s parents, teachers and other school staff
- Received positive feedbacks from parents and teachers regarding classroom management and student learning success.
Assistant to General Manager
Papa John's
09.2019 - 10.2019
- Hire, Train & Certify Employees
- Conduct Employee Reviews and Evaluations
- Taught Food Safety Practices: Time & Temperature Log, Cooling Log, Proper Hand Washing, Sanitation Procedures
- Customer Hospitality: Set example using 'whatever it takes' philosophy, exceeding customer expectation
- Manager Meetings: Effectively conduct weekly manager meeting Administration Skills: Accurately complete weekly inventories.
Restaurant Manager
Papa John's
09.2018 - 09.2019
- Managed the entire staff of the restaurant and coordinate their work
- Responsible for increasing the business profit of the restaurant
- Analyzed and planed sales and events and marketing events and promotional plans
- Generated details of daily, monthly and yearly reports on business, staff and profit
- Set budgets and executed plans for department sales, product purchase and staff development
- Coordinated and managed the entire operation of restaurant by scheduling shifts
- Handled cash banking, staff time sheets & payroll duties
- Provided customer support by resolving their complaints about the service or food quality
- Recruiting, training, and motivating staff.
Shift Leader/Manager
Papa John's
01.2018 - 09.2018
- Completed a daily report documenting the sales and cash flow
- Ensure Food was cook, assembled and presented in Papa John’s Standards
- Maintained store cleanliness by ensuring all cleaning schedules were followed
- Effectively resolved customer complaints by responding in timely manner
- Handled the training of all cashiers, cooks, and driver employees, mentoring them to success with the company in a three-week period.
Education
High school Diploma -
Elsik High School
Houston, TX 2016.04 - 2024.05
College Student - Health Science
Mercy College of Health Sciences
Des Moines, IA 2024.03 - Current
Skills
- Inventory
- Inventory Management
- Scheduling
- Microsoft Word
- Training
- Operation
- Team Building
- Payroll
- Assistant Teaching
- Child care
- Early Child Care
- Teacher Aide
- Management
- Childcare Provider
- Babysitting
- Excel
- PowerPoint
- Documenting
- Mid-Medical Terminology
- Experience with Patient care
- Negotiation skills
- Sales skills
- Project management skills
- Interpersonal skills
- Analytical skills
Custom
- Work : shianmarkham@gmail.com
- personal shianmarkham1@gmail.com
Custom
- Cell, 515-313-6622
- Personal, 515-402-5379
Timeline
College Student - Health Science
Mercy College of Health Sciences
2024.03 - Current
Patient Access
Conifer
03.2022 - Current
Screener
Aerotek
09.2020 - 04.2022
Teacher's Assistant
11.2019 - 08.2020
Assistant to General Manager
Papa John's
09.2019 - 10.2019
Restaurant Manager
Papa John's
09.2018 - 09.2019
Shift Leader/Manager
Papa John's
01.2018 - 09.2018
High school Diploma -
Elsik High School
2016.04 - 2024.05
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