Shiana Fletcher
Baton Rouge,LA
Summary
Accomplished Store Manager with a proven track record at Subway, enhancing customer satisfaction and streamlining operations. Excelled in multitasking and organizational skills, alongside adept problem-solving abilities. Demonstrated leadership in employee training and inventory control, significantly improving store efficiency and team cohesion.
Overview
16
16
years of professional experience
Work History
Store Manager
Subway
Baton Rouge, LA
01.2011 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
Crew Team Member
Jack in the Box
Baton Rouge, LA
02.2008 - 12.2010
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Operated register to process payments and collect cash payment for order totals.
Education
GED -
Joseph S. Clark Preparatory High School
New Orleans, LA05.2005
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Customer Service Management
- Store Opening and Closing
- Outstanding communication skills
- Store Merchandising
- Cash Management
- Shift Scheduling
- Employee Training
- Inventory Control
- POS Systems
- Team Building and Leadership
- Recruiting and Hiring
- Supply Ordering
- Store displays
- Accurate Cash Handling
Timeline
Store Manager
Subway
01.2011 - Current
Crew Team Member
Jack in the Box
02.2008 - 12.2010
GED -
Joseph S. Clark Preparatory High School