Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shiana Fletcher

Baton Rouge,LA

Summary

Accomplished Store Manager with a proven track record at Subway, enhancing customer satisfaction and streamlining operations. Excelled in multitasking and organizational skills, alongside adept problem-solving abilities. Demonstrated leadership in employee training and inventory control, significantly improving store efficiency and team cohesion.

Overview

16
16
years of professional experience

Work History

Store Manager

Subway
01.2011 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.

Crew Team Member

Jack in the Box
02.2008 - 12.2010
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Operated register to process payments and collect cash payment for order totals.

Education

GED -

Joseph S. Clark Preparatory High School
New Orleans, LA
05.2005

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Store operations
  • Customer Service Management
  • Store Opening and Closing
  • Outstanding communication skills
  • Store Merchandising
  • Cash Management
  • Shift Scheduling
  • Employee Training
  • Inventory Control
  • POS Systems
  • Team Building and Leadership
  • Recruiting and Hiring
  • Supply Ordering
  • Store displays
  • Accurate Cash Handling

Timeline

Store Manager

Subway
01.2011 - Current

Crew Team Member

Jack in the Box
02.2008 - 12.2010

GED -

Joseph S. Clark Preparatory High School

Similar Profiles

CREATE PROFILE
Shiana Fletcher