Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Shiane Leonard

Oak Hill,Ohio

Summary

Dedicated healthcare professional with a proven track record at Holzer Medical Center, excelling in delivering compassionate patient care while mastering EMR/EHR systems. Notable contributions include strengthening HIPAA compliance and enhancing patient care standards through effective management. Highly skilled in medication administration, wound care, and patient care coordination, with a strong focus on communication and team collaboration. Committed to optimizing patient outcomes by leveraging clinical expertise and interpersonal skills across diverse healthcare settings.

Overview

10
10
years of professional experience

Work History

Licensed Practical Nurse

Holzer Medical Center
Gallipolis , Ohio
02.2024 - Current
  • Delivered high-quality direct and indirect nursing care to patients.
  • Performed physical assessments, including vital signs and health history documentation.
  • Collected biological samples for routine laboratory testing to assist diagnostic processes.
  • Communicated effectively with patients, family members, healthcare team members, and other stakeholders regarding patient care plans or concerns.
  • Maintained a safe environment by following infection control policies and procedures.
  • Provided patient care in accordance with physicians' orders and nursing standards of practice.
  • Facilitated referrals for specialty services when necessary.
  • Answered patient and family questions to educate on optimal treatment procedures.
  • Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
  • Answered patients' calls to determine how to assist.
  • Treated complex wounds including diabetic ulcers, vascular wounds, and trauma-related wounds.
  • Prepared medical equipment and tools to aid physician during examination and treatment of patients.
  • Cared for patients with various wounds caused by injuries, medical treatments and diseases.
  • Applied advanced wound dressings and managed wound vacuums to promote healing and prevent infection.
  • Assessed and monitored patient's wound healing progress.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Led patients to treatment rooms and answered questions regarding procedures in easy-to-understand terminology.
  • Positioned patients properly during examination or treatment for comfort and safety.
  • Maintained clean surgical area for procedures using aseptic techniques.
  • Conducted regular inventory checks of medical supplies, equipment and medications to maintain appropriate stock levels.
  • Changed dressings on wounds to prevent infection and check for healing.
  • Assisted Podiatrist with patient examinations and treatments, including wound care and nail trimming.
  • Provided patients with foot-care instructions and advice on proper shoe selection.
  • Prepared treatment rooms for patient examinations.
  • Responded to patient callbacks and phone-in prescription refill requests.

Medical Insurance Biller

Holzer Medical Center
Gallipolis, Ohio
07.2020 - 02.2024
  • Verified patient information, such as demographics and insurance coverage, to ensure accuracy of claim submissions.
  • Maintained up-to-date understanding of insurance payment practices.
  • Reviewed engine assigned codes and modifiers to update and verify accuracy.
  • Participated in special projects related to developing more efficient methods of processing medical claims.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Reviewed claims for coding accuracy.
  • Verified accuracy and integrity of motor vehicle and workers' compensation claims through careful research and analysis.
  • Expedited payments by verifying accuracy and currency of vendor information.
  • Assessed medical codes on patient records for accuracy.
  • Handled billing, waivers and claims for private and commercial clients.
  • Completed and submitted appeals for denied claims.
  • Submitted claims to insurance companies.
  • Reviewed account information to confirm patient and insurance information is accurate and complete.
  • Prepared reports of unpaid or rejected claims for management review.
  • Submitted electronic and paper claims to insurance companies for payment.
  • Trained new team members on company policies and accounting systems to keep team operations productive and efficient.

Patient Registration Clerk

Holzer Medical Center
Jackson, Ohio
07.2019 - 07.2020
  • Verified insurance and collected critical data elements to properly identify and bill patients.
  • Scanned documents into electronic health record systems as needed.
  • Greeted and registered patients in a courteous and professional manner.
  • Verified patient information, including insurance coverage and obtaining necessary signatures on forms.
  • Maintained current knowledge of healthcare regulations related to patient privacy.
  • Entered data into computer system accurately to ensure accuracy of patient information.
  • Provided excellent customer service while handling all incoming calls efficiently and professionally.
  • Screened patients before and during admissions processes.
  • Protected medical information against unauthorized access, loss, or corruption by consistently following security protocols.
  • Adhered to organizational policies and procedures at all times.
  • Participated in training sessions related to new software applications.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Completed day-to-day duties accurately and efficiently.

Direct Support Professional

Hope Haven School
Jackson, Ohio
12.2017 - 05.2019
  • Offered hands-on learning opportunities to develop student self-esteem and life skills.
  • Conducted small group and individual classroom activities with students based on differentiated learning needs.
  • Built relationships with students and guardians through active communication and positive feedback.
  • Led students on field trips to enhance educational programs.
  • Assisted in creating lesson plans that incorporated sensory integration activities into everyday curriculum.
  • Incorporated interactive visual aids into student lesson plans to support learning objectives.
  • Maintained focused, inclusive and supportive learning environments.
  • Kept students safe in classroom and outside environments.
  • Handled clerical duties, managed classrooms and coordinated documents for teachers.
  • Advocated for needs of the students with disabilities.

Cashier Team Lead

Piggly Wiggly
Oak Hill, Ohio
02.2015 - 12.2017
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Trained new cashiers on proper use of registers and store policies.
  • Answered phone calls to assist customers with questions and orders.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Greeted customers promptly and responded to questions.
  • Counted and balanced cashier drawers.
  • Processed refunds and exchanges according to company policy.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Scanned, priced, and bagged customer groceries quickly to keep lines moving.
  • Monitored cashier performance, providing feedback as needed.
  • Welcomed customers, offering assistance to help find store items.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and procedures.
  • Scanned items and checked pricing on cash register for accuracy.
  • Processed customer payments quickly and returned exact change and receipts.
  • Supported other teams when necessary, such as stocking shelves or bagging groceries.
  • Answered customer questions and provided store information.
  • Offered customers carry-out service at completion of transaction.
  • Assisted customers with locating items within the store when requested.
  • Recognized potential theft or fraud attempts by monitoring suspicious behavior.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Built and maintained productive relationships with employees.
  • Provided guidance to cashiers on how to accurately ring up customers' purchases.
  • Ensured compliance with all safety regulations while performing tasks.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Performed daily opening and closing procedures for the register area.
  • Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
  • Maintained work area and kept cash drawer organized.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Checked personal identifications during alcohol and tobacco sales.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Completed day-to-day duties accurately and efficiently.

Education

Certificate of Completion - Licensed Practical Nurse

Buckeye Hills Career Center
Rio Grande, OH
02-2024

Certificate of Completion - STNA, Phlebotomy, EMT

Buckeye Hills Career Center
Rio Grande, OH
05-2015

High School Diploma -

River Valley High School
Bidwell, OH
05-2015

Some College (No Degree) - Registered Nurse

Rio Grande Community College
Rio Grande, OH

Some College (No Degree) - Associate degree of teaching

Rio Grande Community College
Rio Grande, OH

Skills

  • Samples collection
  • Pulse oximetry tracking
  • Counting narcotics
  • Documenting intake
  • Care planning
  • EMR / EHR
  • Compassionate care
  • Documentation accuracy
  • Healthcare software proficiency
  • Outpatient care
  • HIPAA protocols
  • Caring for wounds
  • Caregiving skills
  • Patient management
  • Health education
  • Multi-tasking and prioritization
  • Direct patient care
  • Educating families
  • Empathetic and compassionate
  • Indirect patient care
  • Clinical documentation
  • Vital signs
  • Patient assessments
  • Physical assessment
  • HIPAA compliance
  • Documenting incidents
  • Patient care
  • Licensed practical nurse
  • Preoperative care

References

References available upon request.

Timeline

Licensed Practical Nurse

Holzer Medical Center
02.2024 - Current

Medical Insurance Biller

Holzer Medical Center
07.2020 - 02.2024

Patient Registration Clerk

Holzer Medical Center
07.2019 - 07.2020

Direct Support Professional

Hope Haven School
12.2017 - 05.2019

Cashier Team Lead

Piggly Wiggly
02.2015 - 12.2017

Certificate of Completion - Licensed Practical Nurse

Buckeye Hills Career Center

Certificate of Completion - STNA, Phlebotomy, EMT

Buckeye Hills Career Center

High School Diploma -

River Valley High School

Some College (No Degree) - Registered Nurse

Rio Grande Community College

Some College (No Degree) - Associate degree of teaching

Rio Grande Community College

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Shiane Leonard