Shianela Ferrer
Frankford,DE
Summary
Versatile team member offering years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company. Dependable with terrific work ethic and expertise in managing tasks in quick-paced settings. Drove customer loyalty by promptly offering assistance. Committed to engaging customers and maintaining positive, customer-focused store environment. Dependable individual with exceptional people skills. Real team player committed to high levels of job performance. Positively interacts with customers and employees alike in retail environment.
Overview
7
7
years of professional experience
Work History
Seafood Department Manager
Giant Food
05.2023 - Current
- Increased sales through effective merchandising, attractive displays, and strategic product placement.
- Resolved customer issues promptly and professionally, demonstrating commitment to exceptional service standards.
- Streamlined department operations by implementing efficient processes for order fulfillment and stocking procedures.
- Collaborated with store management to develop promotional strategies that increased sales during peak seasons or special events.
- Ensured compliance with all applicable health codes and regulations to maintain a safe working environment for employees and customers alike.
- Managed inventory levels efficiently by conducting regular stock checks and placing timely orders with suppliers.
- Wrapped, weighed, labeled and priced cuts of seafood.
- Controlled a Low Shrink environment
Produce Clerk
Giant Food
11.2018 - 05.2023
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Improved customer satisfaction by providing prompt and knowledgeable assistance in the produce department.
- Trained new employees to provide knowledge of proper produce handling and rotation procedures.
- Ensured compliance with food safety regulations by adhering to proper handling, storage, and temperature guidelines for all produce items.
Salad Bar Head Clerk
Giant Food
11.2018 - 01.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Enhanced customer satisfaction by maintaining a clean and well-stocked salad bar area.
- Increased overall guest satisfaction scores by consistently delivering attentive, courteous, and efficient service during salad bar hours.
- Delivered consistent quality control by carefully inspecting all products before adding them to the salad bar display.
- Prepared items for salad bar and cold food areas, restocked ice and checked item temperatures.
- Enhanced customer satisfaction by maintaining a clean and well-stocked salad bar throughout the day.
Front Desk Receptionist
Costal Care
02.2018 - 03.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability
- Transcribed phone messages and relayed to appropriate personnel
Education
No Degree - Hotel, Resort And Restaurant Management
University of Cebu
Cebu City, Philippines2016
High School Diploma -
Beathnay School of Technology & Humanities, Inc
Labangan Pob., San Jose, Occ. Mindoro03-2014
Skills
- Strong Attention to Detail
- Reliable and Responsible
- Motivated Team Player
- Customer Service
- Productivity and Time Management
- Merchandising and Display
- Cleaning and Sanitizing
- Safety Procedures
- Customer Inquiry
- Active Listening
- Honesty and Integrity
- Quick Learner
- Bilingual
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Bisaya
Native or Bilingual
ASL
Limited Working
Timeline
Seafood Department Manager
Giant Food
05.2023 - Current
Salad Bar Head Clerk
Giant Food
11.2018 - 01.2020
Produce Clerk
Giant Food
11.2018 - 05.2023
Front Desk Receptionist
Costal Care
02.2018 - 03.2018
No Degree - Hotel, Resort And Restaurant Management
University of Cebu
High School Diploma -
Beathnay School of Technology & Humanities, Inc
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