Summary
Overview
Work History
Education
Skills
Certification
Assessments
Timeline
Generic

SHIANN DAVIS

La Porte,IN

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Associate

CVS Health
05.2024 - Current
  • Greet and assist customers in a friendly and professional manner
  • Provide accurate information about products and services offered by CVS Health
  • Process transactions efficiently using the POS system, including handling cash, credit cards, and other payment methods
  • Resolve customer complaints and concerns promptly and effectively
  • Maintain a clean and organized work environment to uphold CVS Health's standards
  • Collaborate with team members to achieve store goals and targets
  • Ensure compliance with company policies and procedures regarding safety and security.

Direct Care Worker (DCW)

Falco Corporation
10.2023 - 04.2024
  • Provide personalized assistance to individuals with activities of daily living, including bathing, dressing, grooming, and mobility support
  • Administer medications as prescribed, ensuring strict adherence to medication schedules
  • Monitor and record vital signs, observe changes in health status, and communicate concerns to healthcare professionals
  • Prepare nutritious meals based on dietary restrictions and preferences, promoting overall health and well-being
  • Perform light housekeeping duties, maintaining a clean and organized living environment
  • Offer emotional support and companionship, engaging in meaningful activities to enhance the quality of life
  • Assist with transportation to medical appointments, grocery shopping, and other essential errands
  • Collaborate with healthcare professionals, family members, and support staff to ensure comprehensive and coordinated care.

Shift Leader

Walgreens
07.2022 - 08.2023
  • Trained new employees and delegated daily tasks and responsibilities
  • Completed cash and credit card transactions accurately using POS software
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
  • Managed shift operations, supplied resources and monitored team performance to keep the business profitable and running smoothly.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
11.2014

Skills

  • Excellent written and oral communication
  • Good communication skills
  • Customer Support
  • Telephone Etiquette
  • Problem Resolution
  • Computer Skills
  • Team Leadership
  • Cash Handling
  • Punctual and Reliable
  • Store Opening and Closing
  • Cash Register Operation

Certification

  • Driver's License, 03/01/23, 03/01/28
  • CPR Certification, 12/01/23, 12/01/25
  • Certified Medication Aide

Assessments

  • Work motivation, Proficient, 06/01/24, Level of motivation and discipline applied toward work
  • Customer focus & orientation, Proficient, 03/01/24, Responding to customer situations with sensitivity
  • Work style: Reliability, Proficient, 10/01/23, Tendency to be reliable, dependable, and act with integrity at work
  • Front desk agent (hotel), Proficient, 03/01/24, Selecting hotel rooms based on requests and identifying errors in hotel data
  • Customer service, Proficient, 09/01/23, Identifying and resolving common customer issues
  • Administrative assistant/receptionist, Proficient, 04/01/24, Using basic scheduling and organizational skills in an office setting
  • Work style: Reliability, Proficient, 02/01/24, Tendency to be reliable, dependable, and accountable at work

Timeline

Customer Service Associate

CVS Health
05.2024 - Current

Direct Care Worker (DCW)

Falco Corporation
10.2023 - 04.2024

Shift Leader

Walgreens
07.2022 - 08.2023

High School Diploma -

Penn Foster Career School

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