Shiann C. Hansmann
Gilbert,AZ
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Server
Culinary Dropout
10.2025 - Current
- Effectively resolved customer complaints, enhancing guest satisfaction.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Shift Key Holder
Zinburger Wine & Burger Bar
04.2023 - 10.2025
- Oversaw daily operations, ensuring team adherence to service standards and operational procedures.
- Coordinated shift schedules, optimizing staffing levels for peak business hours.
- Resolved customer complaints effectively, enhancing overall dining experience satisfaction.
- Led team meetings to align staff on goals and share best practices for service excellence.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Supported management in achieving financial targets by monitoring sales data, adjusting staffing levels, and minimizing expenses where possible.
Bartender
Zinburger Wine & Burger Bar
01.2023 - 10.2025
- Provided exceptional customer service, enhancing guest experience and satisfaction.
- Managed bar inventory, ensuring optimal stock levels of spirits and supplies.
- Trained new staff on beverage preparation techniques and bar operations.
- Mentored junior bartenders, fostering skill development and teamwork in high-pressure environments.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Education
Some College (No Degree) - Human Services
Maricopa Community Colleges - Mesa Community College
Mesa, AZHigh School - undefined
Gilbert High School
Gilbert, AZ05.2020
Skills
- Guest engagement
- Exceptional customer service
- Strong work ethic
- Service prioritization
- Team collaboration
- Performance improvement
- Guest relations management
- Task prioritization
- Multitasking and organization
- Positive guest interactions
- Customer feedback management
Timeline
Server
Culinary Dropout
10.2025 - Current
Shift Key Holder
Zinburger Wine & Burger Bar
04.2023 - 10.2025
Bartender
Zinburger Wine & Burger Bar
01.2023 - 10.2025
High School - undefined
Gilbert High School
Some College (No Degree) - Human Services
Maricopa Community Colleges - Mesa Community College