Shiann Trego
Akron,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Substance Abuse Counselor
Townhall II
01.2025 - Current
- Maintained accurate documentation of client progress, facilitating informed decision-making within the treatment team.
- Developed relapse prevention strategies for clients transitioning out of treatment programs, empowering them to maintain long-term sobriety.
- Supported aftercare planning for continued recovery after treatment.
- Developed individual treatment goals based on history and diagnosis.
- Taught substance abuse classes to help clients understand consequences of drug and alcohol use.
- Provided crisis intervention services when necessary, deescalating situations and connecting clients with appropriate resources.
Case Manager
Townhall II
08.2023 - 01.2025
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
Server/ Takeout
Red Lobster
10.2022 - 09.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Key Holder
Bath And Body Works
08.2020 - 07.2021
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Managed customer needs and delegated tasks to employees for optimal coverage.
Server/Host
The Boulevard Tavern
05.2017 - 09.2020
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
CDCA -
The Institute For Addiction And Criminal Justice
2024
Bachelor of Science - Criminal Justice
The University of Akron
Akron, OH12.2022
Skills
- Client Advocacy
- Case Management
- Problem-Solving
- Multitasking Abilities
- Adaptability
- Clinical documentation
- Individual counseling
- Facilitating Group Therapy
- Open-Minded
- Hardworking
Timeline
Substance Abuse Counselor
Townhall II
01.2025 - Current
Case Manager
Townhall II
08.2023 - 01.2025
Server/ Takeout
Red Lobster
10.2022 - 09.2023
Key Holder
Bath And Body Works
08.2020 - 07.2021
Server/Host
The Boulevard Tavern
05.2017 - 09.2020
CDCA -
The Institute For Addiction And Criminal Justice
Bachelor of Science - Criminal Justice
The University of Akron
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