Hi, I’m
Shianna Brown
Cincinnati,OH
Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
years of professional experience
Work History
AEGIS SecurityCincinnati, OH
Front Desk Receptionist
08.2021 - 04.2023
Job overview
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Greeted visitors to provide information and direct to appropriate personnel.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Explained policies and procedures to visitors.
- Completed basic bookkeeping and document filing.
- Signed for packages, recorded deliveries and distributed to personnel.
- Input customer data into reservation systems and updated to reflect room changes.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Preserved office security by following safety procedures and controlling access via reception desk.
Macy'sCincinnati, OH
Cashier
09.2022 - 02.2023
Job overview
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Education
Roger BaconSt.Bernard
08.2021
Skills
- Microsoft Office
- Multitasking and Prioritization
- Customer Complaint Resolution
- Visitor and Customer Relations
- Courteous and Professional
- Customer Service
- Call Routing
- Positive Attitude and Energetic
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Cashier
Macy's
09.2022 - 02.2023
Front Desk Receptionist
AEGIS Security
08.2021 - 04.2023
Roger Bacon
Similar Profiles
David KroegerDavid Kroeger
Security Director at AEGIS SecuritySecurity Director at AEGIS Security
Sherri RossSherri Ross
Security Officer at AEGIS SecuritySecurity Officer at AEGIS Security
Kamilliah HarrisonKamilliah Harrison
Security Officer at AEGIS SecuritySecurity Officer at AEGIS Security
Nichole FloydNichole Floyd
Security Officer at AEGIS SecuritySecurity Officer at AEGIS Security
Yanna HarrisYanna Harris
Store Team Lead at Goodwill IndustriesStore Team Lead at Goodwill Industries